Open to opportunities

Fedy Bedoui

@fedybedoui

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Customer support professional specializing in KYC, crypto investigations, and technical troubleshooting.

Tunisia

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What I'm looking for

I seek a role where I can apply KYC/AML expertise and technical support skills in a compliant, customer-focused crypto or fintech team, with opportunities for investigative growth.

I am a customer support specialist with deep experience in KYC/KYB, AML-conscious investigations, and technical troubleshooting for cryptocurrency platforms and payment services. I have supported French-speaking markets across Binance, PayPal-related services, and other international providers, handling disputes, CDD, derivatives inquiries, and complex account/security issues.

I combine investigative skills from law-enforcement and cybercrime/financial investigations contexts with strong communication and audit/monitoring abilities to deliver compliant, timely resolutions. I am dedicated to safeguarding platforms from illicit activity while ensuring excellent customer satisfaction and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Specialist

Current

Freelance

Apr 2024 - Present (1 year 5 months)

Providing expert French-language customer support for a leading cryptocurrency exchange, assisting with technical and account-related issues and maintaining compliance with KYC and security procedures.

Customer Support KYC French Regulatory Compliance Security AML

Customer Care Representative

SupportYourApp

Oct 2023 - Mar 2024 (5 months)

Managed customer inquiries and incident response for Flibco Shuttle Bus and Door2Gate services across multiple European countries and supported drivers by troubleshooting application issues.

Customer Support Incident Response Troubleshooting Multi Country Support Record keeping KPI Tracking Data Protection French

Customer Support Agent

Binance.com

Jul 2021 - Aug 2023 (2 years 1 month)

Handled a wide range of user inquiries for cryptocurrency products, supported derivatives (Futures/Options) and margin services, and performed Customer Due Diligence to ensure regulatory compliance.

KYC Cryptocurrency Support Derivatives Customer Service AML French

Gaming Support Specialist

5CA

Apr 2020 - Sep 2020 (5 months)

Provided comprehensive gaming support addressing account management, refund requests, and technical issues, improving player satisfaction and retention during contract tenure.

Support Account Management Technical Troubleshooting French Incident Management

Customer Support Agent

Transcom Worldwide

Sep 2017 - Mar 2020 (2 years 6 months)

Managed technical inquiries, disputes, and claims for PayPal (French market), guided customers through KYC and KYB processes, and resolved escalations to improve resolution time and customer satisfaction.