Amin Ayari
@aminayari
Customer support representative at Eldorado.gg who handled live chat, order fulfillment, and buyer issues for international customers.
TunisiaWhat I'm looking for
At Eldorado.gg, I handled written live chat support, order fulfillment, and real-time communication with international customers. I managed simultaneous conversations, created custom offers, negotiated with buyers, and helped resolve order issues, cancellations, and refunds.
Through my Social Commerce Store partnered with G2G and LootBar, I supported customers through Instagram and Facebook messages and helped them redeem digital codes. I also created websites, simple applications, and automated Discord and Telegram messaging workflows for small businesses as a freelance digital assistant.
Experience
Work history, roles, and key accomplishments
Live Chat Support & Online Service Specialist
Eldorado.gg
May 2026 - Oct 2026 (5 months)
Managed live chat support, order fulfillment, and client communication for international customers on the Eldorado marketplace. Handled multiple simultaneous chat sessions, negotiated pricing, and resolved complaints to maintain high customer satisfaction.
Freelance Digital Assistant & Web/Tool Creator
Self-Employed
Oct 2025 - Oct 2026 (1 year)
Assisted small businesses by creating websites, simple applications, and automated messaging tools using AI-assisted workflows. Provided ongoing written follow-up support to troubleshoot bugs and ensure smooth operation.
Digital Messaging & E-Commerce Support Representative
Social Commerce Store
Oct 2025 - May 2026 (7 months)
Operated an online digital store on Instagram and Facebook reselling game gift cards and top-ups via direct messaging. Negotiated reseller partnerships with G2G and LootBar and provided step-by-step written instructions to customers.
Education
Degrees, certifications, and relevant coursework
Faculty of Sciences of Tunis (FST - University of Tunis El Manar)
Undergraduate Studies, Computer Science
2025 -
Completed the first year of undergraduate studies in Computer Science. Currently on a planned academic break to focus on professional career.
Mohamed Dachraoui high school
High School Diploma (Baccalauréat), Mathematics
2024 - 2025
Obtained the National Tunisian Baccalauréate Diploma in the Mathematics section.
Availability
Location
TunisiaAuthorized to work in
Salary expectations
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