Houeida Louhichi
@houeidalouhichi
Customer-focused, tech-savvy professional experienced in support, eCommerce, and digital tools, delivering fast and reliable solutions.
What I'm looking for
I am a dedicated customer support professional with experience in eCommerce, technical assistance, and digital platforms. Over the years, I have developed strong skills in managing support tickets, resolving customer issues efficiently, and providing clear, empathetic communication. I thrive in fast-paced environments and have a proven ability to learn new tools and platforms quickly, ensuring high-quality support and user satisfaction.
I am particularly interested in remote work opportunities, where I can combine my technical aptitude and customer-focused mindset to make a meaningful impact. My experience spans working with CRM systems, online marketplaces, and eCommerce tools, giving me a solid foundation to support businesses in scaling their operations.
Beyond my professional experience, I am passionate about technology, eCommerce innovations, and continuous learning, always looking for ways to improve processes, enhance customer experiences, and contribute to team success.
Experience
Work history, roles, and key accomplishments
Guest Relation Specialist
The Land of Legends
Jan 2023 - Jan 2024 (1 year)
Welcomed guests, ensured check-in satisfaction, handled complaints, and supported multiple departments to maintain a 5-star service standard.
Content Moderator
Teleperformance
Jan 2022 - Jan 2023 (1 year)
Reviewed 200+ flagged videos per day with 98% accuracy, escalated sensitive cases, and collaborated with a 20+ member team to meet strict safety deadlines.
Founder
B'o Nutrition
Jan 2021 - Jan 2023 (2 years)
Managed sales, social media, and customer interactions for a nutrition product brand, driving day-to-day operations and direct customer support.
Customer Service Specialist
Vista Print
Jan 2020 - Jan 2021 (1 year)
Assisted customers via phone, email, and chat, resolved order issues, and logged interactions to improve satisfaction and reduce repeat tickets.
Education
Degrees, certifications, and relevant coursework
Unknown High School
High School Diploma, Computer Science
High School Diploma in Computer Science obtained in Tunisia.
EF Standard English Test (EFSET)
English Certificate (C1), English Language
EFSET English Certificate awarded at C1 level.
Tunisia Industrial Design (certification)
Certification, Industrial Design
Certification in industrial design obtained in Tunisia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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