Open to opportunities

Safiyyah Chowdhry

@safiyyahchowdhry

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Customer service specialist with 10+ years improving resolution speed, satisfaction, and patient appointment accuracy.

United States

Message

What I'm looking for

I’m looking for a customer-facing role where I can combine fast, empathetic service with accurate systems work—supporting patients or customers end-to-end, improving resolution times, and contributing to a team that values consistency and satisfaction.

I’m a dedicated Customer Service Specialist with over 10 years of experience delivering exceptional service across retail, call center, and hospitality environments. I’m known for multitasking confidently while handling customer needs quickly, accurately, and professionally.

In healthcare, I’ve worked as a Patient Account Registrar, greeting patients, registering/scheduling appointments, verifying demographics, insurance, and prior authorization, and updating records in Epic. I also answer multi-line phone calls, direct patients to the right departments, and manage registration-related workflow tasks.

I’ve also contributed as a Patient Care Tech, monitoring and recording vital signs, supporting patient mobility, and assisting with toileting and personal hygiene. During recovery from surgeries (cervical, back, knee, and hip), I supported repositioning and pain management while coordinating closely with nursing staff.

Earlier in my career, I drove customer support improvements through CRM-based case documentation and helped recover and negotiate repayment plans. I’ve also led self-checkout operations, trained new employees on POS systems and service protocols, and maintained audit-ready cash accuracy—always focused on satisfaction, efficiency, and loyalty.

Experience

Work history, roles, and key accomplishments

Patient Account Registrar

Prime Healthcare at St. Francis Hospital

May 2025 - May 2026 (1 year)

Registered and scheduled patients, verified demographics, insurance, and prior authorizations, and updated records in Epic. Answered multi-line calls, directed patients to the appropriate department, and handled co-pays and past due balances.

Patient Registration Appointment Scheduling Insurance Verification Prior Authorizations Epic Systems Patient Intake Cash Handling Data Entry

Patient Care Tech

Endeavor Health - Orthopedic Spine Department

May 2025 - Nov 2025 (6 months)

Monitored and recorded vital signs and supported patient mobility, toileting, and hygiene. Provided post-operative support for patients recovering from cervical, back, knee, and hip surgeries, coordinating with nursing staff for supplies and patient needs.

Vital Signs Monitoring Patient Mobility Support Repositioning Support Pain Management Support Ice Pack Support

Customer Support Specialist

Asset Recovery Solutions

Feb 2023 - Mar 2025 (2 years 1 month)

Resolved account-related inquiries and documented customer cases in CRM systems with high data accuracy. Helped recover and negotiate repayment plans to support monthly collection goals.

Customer Support Repayment Plans Collections Support

Self-Checkout Lead Cashier

Ross

Jan 2021 - Jan 2024 (3 years)

Supervised daily self-checkout operations and trained employees on POS systems, customer service protocols, and loss prevention. Managed daily cash transactions and maintained audit-ready records with zero discrepancies.

Self Checkout Systems POS systems Loss Prevention Customer Service Cash Handling Cash Reconciliation

Guest Representative

Mario Tricoci, Old Orchard Location

Jan 2017 - Jan 2019 (2 years)

Scheduled 200+ appointments monthly using salon software and worked to reduce no-shows. Drove product and membership sales through personalized recommendations and resolved client concerns to maintain high satisfaction.

Appointment Scheduling Salon Software Personalized Recommendations Customer Satisfaction

Cashier, Fitting Room Associate

Nordstrom Rack & DSW

Jan 2013 - Jan 2017 (4 years)

Assisted 100+ customers per shift with purchases, exchanges, and styling support while maintaining fitting room operations and inventory restocking accuracy. Supported daily store readiness and presentation through consistent inventory maintenance.

Customer Service Cashiering Styling Support Fitting Room Operations Inventory Accuracy Retail Sales Support

Cashier and Multitasking Team Member

McDonald's

Jan 2008 - Jan 2012 (4 years)

Managed up to 200 orders per shift, processing daily transactions with high accuracy in a high-volume environment. Contributed to drive-thru speed-of-service goals by minimizing customer wait time.

Cash Handling Transaction Processing Multitasking Speed Of Service Improvement Customer Service