Looking for a job

Aramis Witherspoon

@aramiswitherspoon

Customer Advocate II at Health Care Services processing Medicare preauthorizations and resolving complex provider authorization issues.

United States

Message

At Health Care Services, I process Medicare preauthorizations, verify compliance criteria, and keep medical billing data accurate. I also audit clinical notes to assess documentation completeness and resolve provider authorization discrepancies.

Supervisors appointed me as the frontline contact for team-wide IT and software troubleshooting. I also facilitate operational meetings and update service dates, CPT codes, and places of service in internal tracking networks.

Experience

Work history, roles, and key accomplishments

Current

Customer Advocate II

Current

Health Care Services

Jul 2022 - Present (4 years 3 months)

Processes complex Medicare preauthorizations, audits clinical notes, and resolves provider issues. Leads operational meetings and provides frontline technical support for software and system updates.

Medicare Preauthorizations Clinical Note Review and Follow Up Scheduling CPT Coding Medical Billing Technical Support Troubleshooting Meeting facilitation CRM Electronic Health Records (EHR EMR)Microsoft Teams

Customer Service Specialist

Comcast

Apr 2021 - Jul 2022 (1 year 3 months)

Provided technical solutions and product recommendations with high empathy, supporting cross-functional teams during peak call windows. Maintained accurate records in CRM databases.

Customer Service Technical Support CRM Data Entry Communication Skills

Seasonal Team Member

Amazon

Oct 2020 - Jan 2021 (3 months)

Inspected incoming shipments for defects, audited inventory movement via electronic scanners, and adhered to OSHA safety standards in a high-volume warehouse.

Inventory Management Quality inspection Safety Compliance