safiyah mcnair
@safiyahmcnair
Energetic self-starter seeking entry-level customer service position.
United StatesWhat I'm looking for
My name is Safiyah McNair, and I am an energetic self-starter with a strong desire to excel in customer service. With experience in various roles, including Tier 2 Tech support and Healthcare Advisor, I have developed excellent interpersonal skills that allow me to effectively assist customers and resolve their issues. My background in logistics and food service has also equipped me with the ability to multitask and maintain high standards of organization.
Throughout my career, I have consistently demonstrated my dependability and teamwork skills. I have a proven track record of meeting production standards and completing tasks within allotted time frames. My commitment to providing exceptional service is reflected in my ability to explain complex information clearly and assist customers in navigating their needs. I am eager to bring my skills to a new customer service role where I can contribute to the achievement of company goals.
Experience
Work history, roles, and key accomplishments
Tier 2 Tech / Customer Service
Continuum
Jan 2022 - Jul 2024 (2 years 6 months)
Provided customer service support for phone issues, submitted tickets, resolved issues, and offered discounts. Attended training sessions and completed coaching to enhance service delivery.
Healthcare Advisor
Concentrix
Jan 2020 - Jan 2021 (1 year)
Assisted customers with healthcare information, explained benefits and claims, and followed HIPAA protocols to validate personal health information.
Logistics Associate
Harbor Freight
Sep 2018 - Jan 2021 (2 years 4 months)
Restocked the sales floor, assisted customers both in-store and over the phone, and promoted sales.
Prep Cook
Phillips Seafood
Jan 2017 - Jan 2018 (1 year)
Prepared foods for breakfast and lunch, made sauces, and labeled and dated containers.
Team Member
Encantada
Jan 2016 - Jan 2017 (1 year)
Prepared food, labeled and organized items, served customers, and maintained cleanliness of the dining area.
Store Associate
Forman Mills
Jan 2016 - Feb 2016 (1 month)
Assisted customers, processed merchandise, and maintained cleanliness and organization of the store.
Tech Support Agent
Pole To Win International
Mar 2014 - Mar 2015 (1 year)
Provided technical support via calls and emails, troubleshooting customer issues and sending out fixes using Zendesk.
Hospitality Ambassador
Waterfront Partnership of Baltimore
Jan 2013 - Jan 2014 (1 year)
Assisted visitors with information and directions, guided them, and maintained cleanliness in the area.
Associate
Forman Mills
Jan 2013 - Jan 2014 (1 year)
Provided excellent customer service, handled transactions, and assisted customers in the fitting room.
Education
Degrees, certifications, and relevant coursework
North American Trade School
Certificate, Welding Technology
2013 -
Studied Combination Welding Technology, gaining practical skills and knowledge in welding techniques and safety protocols.
Frederick Douglass Senior High
Diploma, General Studies
2005 -
Completed General Studies, providing a foundational education in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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