Gracia Kabeya

I am a dedicated and compassionate customer service professional with over two years of experience supporting Medicare beneficiaries through the Maximus federal contract. My role has honed my ability to resolve complex inquiries, manage sensitive health data, and deliver outstanding service in high-volume environments. I take pride in my proven track record of providing accurate and empathetic assistance to Medicare recipients, handling 50–70+ calls per shift.

Throughout my career, I have developed strong communication and problem-solving skills, which I leverage to address tier 1 and complex issues such as eligibility, claims, and policy interpretation. I am meticulous in documenting all interactions and case details in CRM systems, ensuring compliance and precision. My collaborative approach allows me to work effectively with internal departments to escalate and resolve inquiries, maintaining performance metrics that include call handling time, quality assurance, and customer satisfaction.