Sachin User

Currently working as a PMO in the Resourcing Department for the London Stock Exchange, managing open positions, filtering profiles, scheduling interviews, and preparing resourcing reports. Also managed SLA for Nordea and handled back office tasks for Telstra.

Handled inbound calls for a UK process, answering customer queries about mobile bills, delivery, and billing disputes. Managed written complaints, met key metrics, and achieved cross-selling targets.

Handled inbound and outbound calls for the Rush Card prepaid debit card project, informing customers about billing, processing payments, and upselling products. Trained new employees and mentored teams.

Answered customer questions about products and services, recommended solutions, and consistently met sales targets on a daily and monthly basis.

Managed production lines to meet safety, quality, and productivity goals. Supervised labor, troubleshot issues, maintained production charts, and conducted performance reviews.

Developed and implemented process improvements to enhance quality and production. Operated production equipment, inspected finished products, and handled the entire shift independently.

Grade: First Class

Bachelor of Arts degree from Indira Gandhi National Open University, completed with First Class.

Grade: First Class

Diploma in Man-Made Textile Chemistry from SASMIRA, completed with First Class.