Open to opportunities

Tarun Kumar

@tarunkumar12

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Customer Support professional specializing in client coordination, HR operations, and business growth.

India

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What I'm looking for

I’m looking for roles in Customer Support, Business Development, HR, Back Office, MIS, Operations, or Administrative functions—where I can manage customer interactions, handle follow-ups and documentation accurately, and use Excel data management to improve service delivery.

I’m an experienced Customer Support, Business Development, and Talent Acquisition professional with 8 years of diverse experience in client coordination, B2C sales, credit card onboarding, HR operations, and customer communication. I manage customer interactions end-to-end, build strong relationships, and deliver accurate follow-ups with clear, professional communication.

In my recent role as a Talent Acquisition Executive, I handled end-to-end client invitations for corporate events, maintained accurate event-related databases, and coordinated confirmations and scheduling across teams. Earlier, I resolved inbound customer service and billing queries as a Customer Care Executive, ensured accurate call records, supported workflow management and documentation as a Process Associate, and consistently achieved weekly and monthly targets in credit card sales—backed by strong MS Excel (VLOOKUP, Pivot Tables, data cleaning) and data management skills.

Experience

Work history, roles, and key accomplishments

Talent Acquisition Executive

UBS Forums

Dec 2021 - Dec 2023 (2 years)

Managed end-to-end client invitations for corporate events, including confirmations, client/internal coordination, and scheduling. Maintained event-related databases and collaborated with multiple departments to support smooth event execution.

Talent Acquisition Client Coordination Invitations Scheduling Data Management Process Management Team Coordination Event Coordination Client Communication Workflow Coordination

Customer Care Executive

Tata Business Support Services (Tata Sky)

Jul 2012 - Jun 2013 (11 months)

Handled inbound customer calls and resolved service and billing-related queries while maintaining accurate call records. Focused on professional customer interactions and quick issue resolution to support customer satisfaction.

Customer Support Inbound Calls Billing Support Issue Resolution Data Entry

Customer Care Executive

Tata Business Support Services

Jul 2012 - Jun 2013 (11 months)

Handled inbound customer calls and resolved service and billing-related queries. Maintained accurate call records and delivered professional customer interactions with quick issue resolution.

Customer Service Call Handling Billing Support Issue Resolution Customer Satisfaction

Process Associate

Swiss Tech NPR Project 57cr Pvt. Ltd.

Aug 2009 - Apr 2012 (2 years 8 months)

Entered and verified customer details with 100% accuracy and supported team leads with workflow management and documentation. Maintained confidential customer records in secure internal systems.

Data Entry Data Verification Workflow Management Documentation Confidential Record Handling Customer Management Data Entry & Verification

Business Development Executive

SBI Credit Cards

Feb 2006 - Apr 2009 (3 years 2 months)

Performed customer outreach for credit card sales and onboarding by collecting, verifying, and submitting customer documents. Consistently met weekly and monthly targets through effective communication and persuasion.