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Aditi Ghosh

@aditighosh1

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Back Office Employee at Tata Consultancy Services who handled customer queries, settlements, and accurate data records.

India

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What I'm looking for

I'm seeking a challenging work-from-home position in Data Entry, Customer Support, Data Analysis, or Project Handling where I can use my skills and experience, contribute to organizational success, and grow professionally.

At Tata Consultancy Services (TCS), I handled customer queries and provided accurate support and information. I also managed settlements and maintained records in the system.

I performed data entry, documentation, and report generation, while coordinating with internal teams to support smooth workflows and timely resolutions. I maintained confidentiality and data integrity and followed company policies and quality standards.

On an Electricity Distribution Field project in Settlement Operations, I worked with utility-related data and customer records, processing settlements according to operational requirements. I used Kraken and SAP for this work.

Experience

Work history, roles, and key accomplishments

Back Office Employee

Tata Consultancy Services

Jun 2023 - Apr 2025 (1 year 10 months)

Handled customer queries and provided accurate support and information. Managed settlements, performed data entry, documentation, and report generation with high accuracy.

Data Entry Data Management Microsoft Office SAP Kraken Customer Support Documentation Report Generation Compliance Confidentiality

Settlement Operations

Electricity Distribution Field

Managed settlement processes according to operational requirements. Worked with utility-related data and customer records, ensuring accuracy and compliance.

Kraken SAP Settlement Processing Data Management Compliance