sachin thakur

I am a dedicated and results-driven Customer Service Representative with over three years of experience in delivering exceptional support in fast-paced environments. My journey in customer service has equipped me with the skills to handle a wide range of customer inquiries, resolve issues efficiently, and maintain high levels of customer satisfaction. I hold a Bachelor of Arts degree from Arni University, which has further enhanced my strong communication and interpersonal skills.

In my current role as a Senior Advisor I at Concentrix, I am responsible for managing inbound customer calls, addressing inquiries, and providing timely resolutions. I take pride in ensuring that each interaction is followed up with detailed and professional emails to confirm outcomes or provide further assistance. My experience also includes managing live chat support, where I deliver real-time solutions while maintaining a courteous and efficient communication style. Transitioning to the backline process has allowed me to manage support queues effectively, prioritize tasks based on urgency, and ensure that all customer concerns are addressed within service level agreements (SLAs).