SNSabrina Kaitleen Nicolas
@sabrinakaitleennicol
Aspiring customer service professional with technical chat support and BPO experience.
PhilippinesWhat I'm looking for
I am an aspiring customer service professional with hands-on experience in credit card consultation and technical chat support within BPO environments. I bring strong communication, problem-solving, and time-management skills developed through roles at Sykes and Conduent and an 80-hour work immersion during senior high school.
My education includes a BS in Hotel & Restaurant Administration from Lyceum of the Philippines University and grounding in customer relationship management and interactive voice response software. I am fluent in English and comfortable using Microsoft Office and chat & messaging platforms.
I work well in teams, remain adaptable under pressure, and aim to collaborate with talented colleagues to contribute my customer-service strengths and technical support abilities to help companies and projects succeed.
Experience
Work history, roles, and key accomplishments
Technical Chat Support
Conduent
Jan 2025 - Present (1 year 1 month)
Provided technical chat support for customers at a BPO location, managing messaging platforms and resolving issues while maintaining self-control and professionalism.
Credit Card Consultant
Sykes
Jan 2022 - Dec 2023 (1 year 11 months)
Served as a credit card consultant handling customer inquiries and chat support at a BPO site; improved customer satisfaction through clear communication and problem resolution.
Work Immersion Participant
San Jose Academy
Jan 2018 - Jan 2018 (0 months)
Completed an 80-hour work immersion program focused on workplace communication and teamwork; demonstrated adaptability and patience in classroom-to-work transitions.
Education
Degrees, certifications, and relevant coursework
LMLyceum of the Philippines University Manila
Bachelor of Science, Hotel & Restaurant Administration
2018 - 2020
Pursued a Bachelor of Science in Hotel & Restaurant Administration at Lyceum of the Philippines University Manila from 2018 to 2020.
San Jose Academy
Senior High School Diploma, General Academic Strand
2016 - 2018
Activities and societies: 80 hours work immersion
Completed Senior High School with the General Academic Strand at San Jose Academy from 2016 to 2018.
San Jose Academy
Junior High School Diploma, Secondary Education
2012 - 2016
Attended Junior High School at San Jose Academy from 2012 to 2016.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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