kayren User
@kayrenuser
Customer service representative with over 3 years of experience.
What I'm looking for
I am a dedicated customer service representative with over three years of experience in high-pressure environments. My expertise lies in effectively handling customer concerns, particularly in the financial sector, where I have successfully managed credit card inquiries and disputes. My strong communication skills enable me to build trust with clients, ensuring they feel valued and understood.
At Teleperformance, I honed my ability to assist customers with various issues, from technical problems to account changes. My commitment to providing unwavering support has not only resolved customer complaints but has also contributed to a positive company image. I am currently pursuing a Bachelor of Science in Hotel and Restaurant Management, which further enhances my customer service skills and prepares me for a dynamic career in the hospitality industry.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telus International Philippines
Aug 2022 - Jul 2024 (1 year 11 months)
Assisted customers with their concerns, questions, and complaints, including checking accounts, resolving technical issues, addressing safety concerns, and processing fare adjustments. Built client trust through effective communication and persuasive language.
Customer Service Representative
Teleperformance
Feb 2020 - Mar 2021 (1 year 1 month)
Handled customer concerns regarding credit card transactions, disputed charges on credit card statements, and managed customer account information and changes. Provided unwavering customer support in high-pressure situations.
Education
Degrees, certifications, and relevant coursework
University of Northern Philippines
Bachelor of Science, Hotel and Restaurant Management
Completed a comprehensive curriculum in hotel and restaurant management. Gained knowledge in hospitality operations, food and beverage services, and guest relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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