kayren UserKU
Open to opportunities

kayren User

@kayrenuser

Customer service representative with over 3 years of experience.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service representative with over three years of experience in high-pressure environments. My expertise lies in effectively handling customer concerns, particularly in the financial sector, where I have successfully managed credit card inquiries and disputes. My strong communication skills enable me to build trust with clients, ensuring they feel valued and understood.

At Teleperformance, I honed my ability to assist customers with various issues, from technical problems to account changes. My commitment to providing unwavering support has not only resolved customer complaints but has also contributed to a positive company image. I am currently pursuing a Bachelor of Science in Hotel and Restaurant Management, which further enhances my customer service skills and prepares me for a dynamic career in the hospitality industry.

Experience

Work history, roles, and key accomplishments

TP

Customer Service Representative

Telus International Philippines

Aug 2022 - Jul 2024 (1 year 11 months)

Assisted customers with their concerns, questions, and complaints, including checking accounts, resolving technical issues, addressing safety concerns, and processing fare adjustments. Built client trust through effective communication and persuasive language.

Education

Degrees, certifications, and relevant coursework

UP

University of Northern Philippines

Bachelor of Science, Hotel and Restaurant Management

Completed a comprehensive curriculum in hotel and restaurant management. Gained knowledge in hospitality operations, food and beverage services, and guest relations.

Tech stack

Software and tools used professionally

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kayren User - Customer Service Representative - Telus International Philippines | Himalayas