At Rosotravel, I provided email and chat support to international travel clients, resolving tour booking, itinerary, and service-related inquiries.
I coordinated with internal departments to address customer issues and maintained accurate documentation for each case.
At Alorica, I supported customers by voice, email, and chat, recorded customer details in CRM systems, and met productivity and quality benchmarks.
At Airstar, I managed customer service operations and handled a wide range of inquiries. I provided timely solutions and collaborated with team members and supervisors to improve service processes.
