Saanvi Jathin
@saanvijathin
Operations Associate and Duty Manager focused on high-volume retail operations and customer experience.
IndiaWhat I'm looking for
I’m an Operations Associate with a systems-optimization mindset, built for fast-paced, high-volume retail environments. I manage multiple operational workflows simultaneously while keeping accuracy, service quality, and composure under pressure.
At Marks and Spencer, I optimized daily store operations through staffing models and task allocation to improve efficiency. I ensured strict compliance across legal, safety, and regulatory requirements, while maintaining strong inventory controls and financial reporting.
I’m trusted to communicate clearly and deliver reliable results—preparing accurate weekly MIS reports for head office and producing operational documentation that’s concise and error-free. When disruptions or customer escalations happen, I respond calmly, resolve issues effectively, and help restore operational continuity.
Earlier, as a Customer Experience leader at McDonald’s, I handled escalated customer concerns professionally and supported peak-hour execution during staffing gaps. I also bring a disciplined execution approach from my Senior Sales Designer experience, where I managed multiple client projects, met deadlines, and delivered accurate design work using structured checklists.
Experience
Work history, roles, and key accomplishments
Operations Associate & Duty Manager
Marks and Spencer
Sep 2023 - Oct 2025 (2 years 1 month)
Managed high-volume retail operations and duty management across complex store workflows, ensuring accuracy, compliance, and service quality during peak trading periods. Optimized staffing and task allocation, produced error-free weekly MIS reports for head office, and trained team members on operational standards.
Customer Experience Leader
McDonald's
Oct 2022 - Jun 2023 (8 months)
Managed escalated customer issues with professionalism, maintaining composure during high-pressure situations and operational disruptions. Supported customer experience and operational continuity during peak hours and staffing gaps while ensuring accurate, fast service.
Senior Sales Designer
Wurfel Kuche
Oct 2017 - Oct 2021 (4 years)
Managed multiple client design projects simultaneously, balancing design accuracy, deadlines, and client expectations through structured checklists. Delivered clear documentation, proposals, and design presentations while ensuring error-free execution aligned to specifications.
Education
Degrees, certifications, and relevant coursework
University of East London
Master of Arts, Interior Design
2022 - 2023
Completed an M.A. in Interior Design at the University of East London from Sep 2022 to Sep 2023.
Cindrebay School of Interior Design
Bachelor of Science, Interior Design
2014 - 2017
Completed a B.Sc. in Interior Design at Cindrebay School of Interior Design from Jun 2014 to Jun 2017.
MES Central School
Higher Secondary
2012 - 2014
Completed Higher Secondary education at MES Central School from 2012 to 2014.
MES Central School
Secondary School Leaving Certificate (SSLC)
2011 - 2012
Completed SSLC (Secondary School Leaving Certificate) at MES Central School from 2011 to 2012.
Availability
Location
IndiaAuthorized to work in
Job categories
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