Chetna Jain

I’m an operations and CRM leader currently working as an Assistant Store Manager at Adidas, where I direct store operations in a high-volume environment and help ensure compliance with company standards while consistently achieving KPIs.

I manage CRM activities end-to-end—handling customer follow-ups, issue resolution, and customer engagement tracking—so support and service quality stay on track and customers stay connected to next steps.

Previously, as an Operations Manager and CRM Leader at Decathlon Sports India Pvt. Ltd, I led daily operations for a team of 32, managed performance and compliance, and delivered projects that improved workflow efficiency. I also developed a reporting system to track inventory, sales, expenses, and KPI performance against budget.

I’m results-driven and hands-on, with a strong focus on resource allocation, process improvement, financial oversight, and coaching teams. I take pride in building operational clarity through reporting and documentation, enabling timely decisions and smooth execution.