Alvin Joy

🚚 Dark Store & Hub Operations

Own and manage all aspects of inbound, outbound, and inventory control using WMS/ERP systems .

Achieved 99%+ inventory accuracy through regular audits, cycle counts, and real-time stock reconciliation.

Led store capacity planning by optimizing infrastructure and manpower per delivery volume.

Improved dispatch efficiency and reduced shrink through compliance with F

Owned end-to-end dark store operations; ran cross-functional experiments to optimize delivery SLAs, reduce RTO% (Return to Origin), and elevate customer satisfaction. Maintained 99%+ inventory accuracy using WMS systems through regular cycle counts, physical audits, and real-time stock reconciliation. Implemented Lean operations, Gemba walks, and Kaizen practices to eliminate bottlenecks in pickin

📈 Sales & Growth Management

Achieved 11% YoY like-for-like sales growth and consistently met category-wise sales targets.

Increased Average Bill Value (ABV) and Number of Bills (NoB) through staff training on upselling, cross-selling, and campaign SKU focus.

Led local promotions and WhatsApp marketing to boost walk-ins and visibility.

Maintained smooth billing operations during peak hours, imp

Promoted to a backend leadership role; conducted daily stock audits across Fresh, FMCG, and GM categories, reconciling physical counts directly against SAP system records. Managed the GRN process in SAP—verifying invoices, GST/TDS compliance, and executing SAP's three-step workflow for vendor payments. Led daily cash and petty cash reconciliations, tracked cashier-wise variances, uploaded daily ex

Promoted internally from front-end associate to a backend leadership role, focusing on inventory control, accounts management, and end-to-end store operations.

📦 Inventory & Stock Control
- Conducted daily stock audits across Fresh, FMCG & GM categories, reconciling physical vs. SAP stock.
- Managed markdown pricing for near-expiry/damaged goods via Markdown Portal and barcode generation.
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Key Responsibilities:
Delivered excellent customer service by assisting shoppers in-person with product selection, resolving queries, and ensuring a seamless shopping experience.

Handled cashier duties including billing, POS operations, cash/card transactions, and ensuring accurate end-of-day reconciliation.

Executed cross-selling and upselling techniques to boost store sales and enhance custome

Pursuing a BComG (Bachelor of Commerce) at Indira Gandhi National Open University (IGNOU), with expected completion in 2027.

ongoing