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Alvin Joy

@alvinjoy

I drive dark store and retail inventory operations, improving accuracy, dispatch efficiency, and shrink through process optimization.

India

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What I'm looking for

I want to contribute to scalable operations and supply chain strategies, owning inventory control and SLA-driven last‑mile delivery while improving dispatch efficiency, reducing shrink/RTO, and building strong execution through continuous improvement and team leadership.

I’m an operations professional who leads dark store and hub execution with a strong focus on inventory control, inbound/outbound logistics, and process optimization. In fast-paced environments, I use WMS/ERP tools to run audits, cycle counts, and real-time stock reconciliation to drive 99%+ inventory accuracy.

I bring hands-on expertise across dispatch performance, shrink reduction, and stock movement discipline (FIFO/FEFO and related models). I’ve improved operational workflows through lean practices—Gemba walks and Kaizen—while tightening delivery SLAs and reducing RTO.

I also combine operational rigor with people leadership, managing rider and manpower planning, onboarding, and QMS compliance through structured rosters, daily huddles, and performance coaching. I enjoy resolving issues via root-cause analysis and collaborating cross-functionally to sustain OTIF and service quality.

Experience

Work history, roles, and key accomplishments

Deputy Manager

Zepto

Jul 2025 - Sep 2025 (2 months)

🚚 Dark Store & Hub Operations

Own and manage all aspects of inbound, outbound, and inventory control using WMS/ERP systems .

Achieved 99%+ inventory accuracy through regular audits, cycle counts, and real-time stock reconciliation.

Led store capacity planning by optimizing infrastructure and manpower per delivery volume.

Improved dispatch efficiency and reduced shrink through compliance with F

Department Manager

Vishal Mega Mart Limited

Feb 2024 - Jun 2025 (1 year 4 months)

📈 Sales & Growth Management

Achieved 11% YoY like-for-like sales growth and consistently met category-wise sales targets.

Increased Average Bill Value (ABV) and Number of Bills (NoB) through staff training on upselling, cross-selling, and campaign SKU focus.

Led local promotions and WhatsApp marketing to boost walk-ins and visibility.

Maintained smooth billing operations during peak hours, imp

C & A

Reliance Retail

Jan 2023 - Jan 2024 (1 year)

Promoted internally from front-end associate to a backend leadership role, focusing on inventory control, accounts management, and end-to-end store operations.

📦 Inventory & Stock Control
- Conducted daily stock audits across Fresh, FMCG & GM categories, reconciling physical vs. SAP stock.
- Managed markdown pricing for near-expiry/damaged goods via Markdown Portal and barcode generation.
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F&N Stock Management SAP ERP Cash Reconciliation Sales Reporting Store Operations Management POS Management Markdown Pricing Onboarding Expense Management Inventory Management Payment Vendors Goods Receipt Note (GRN)JioMart Operations SAP Inventory Reconciliation

Associate

Reliance Retail

Mar 2022 - Jan 2023 (10 months)

Key Responsibilities:
Delivered excellent customer service by assisting shoppers in-person with product selection, resolving queries, and ensuring a seamless shopping experience.

Handled cashier duties including billing, POS operations, cash/card transactions, and ensuring accurate end-of-day reconciliation.

Executed cross-selling and upselling techniques to boost store sales and enhance custome