kalpesh Parmar
@kalpeshparmar
Operations leader specializing in team performance, KPI-driven service, and HIPAA/HACCP-compliant customer support.
IndiaWhat I'm looking for
I’m an operations leader with over 5 years of hands-on experience across Quick Service Restaurants (QSR), healthcare, retail, and infrastructure. I lead large teams (over 100 staff) to improve performance using KPI management, while keeping service quality and guest satisfaction consistently high.
In healthcare operations, I handle customer questions for healthcare accounts while meeting strict Service Level Agreement (SLA) targets. I ensure HIPAA-compliant support by working closely with our internal medical records teams, keeping patient data secure and private.
At McDonald’s Canada, I earned recognition through outstanding audits and guest service, including High Performance ratings using Medallia-driven guest feedback strategies. I also trained leaders and managers on complex kitchen operations, improving audit scores and helping create a more efficient and compliant environment across all shifts.
I’m motivated by structured execution, people development, and compliance-driven excellence—HIPAA and HACCP knowledge paired with practical day-to-day operations. I’m eager to join a lively, people-focused organization where I can make a global impact through measurable results and strong team culture.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Advantmed
Mar 2025 - Present (1 year 2 months)
Handled healthcare customer inquiries while meeting strict SLA targets. Ensured HIPAA-compliant support by coordinating with internal medical records teams to protect patient data privacy.
Administrative Assistant
Arubuda Electrical
Mar 2024 - Mar 2025 (1 year)
Managed daily operations for a ₹4 crore business serving 50+ villages, supporting large infrastructure project logistics and key financial tasks. Streamlined procurement, managed billing, and strengthened vendor relationships to maintain efficient, financially stable operations.
Oversaw 70+ staff at a high-volume location generating $7M in annual revenue, with end-to-end people management responsibility. Led hiring, training, performance reviews, and engagement activities to drive strong operational execution and improved retention.
Used Medallia to analyze guest feedback and improve guest satisfaction and service quality. Applied data-driven service strategies to resolve issues faster and achieved high performance in internal guest experience metrics.
Trained new managers on complex kitchen operations while ensuring strict safety and compliance standards. Built training modules and delivered hands-on coaching that improved audit scores and increased consistency across shifts.
Managed daily shift operations with 30+ team members to meet operational KPIs during busy periods. Directed daily tasks, resolved operational issues quickly, and maintained high store standards while tracking OSAT, OEPE, Labor%, and R2P.
Education
Degrees, certifications, and relevant coursework
Gyatri College
Bachelor of Science (B.Sc.)
2025 - 2027
Pursuing a Bachelor of Science (B.Sc.) at Gyatri College in Sanchore, Rajasthan, India, from May 2025 to May 2027.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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