Saad Bhutta

Directed account management, customer service, and field engineering through a 45-day Adyen to Stripe migration of 500+ merchants, protecting about £4M in monthly transaction volume. Evaluated client workflows and designed deployment processes, cutting merchant onboarding time from one to three months to about two weeks.

Built a book of 50+ residential and commercial clients from zero, holding retention above 95%. Closed high-value leases, including an AED 1M+ annual villa lease and new lobby retail space at a Marriott-managed Emirates Group hotel.

Managed crypto and blockchain client accounts end to end, coordinating content production and publication on high-ranking websites, administering contracts, and lifting client engagement by 15%. Reviewed journalists' cryptocurrency content against client requirements, raising campaign performance from 14% to 25%.

Rebuilt the B2B ticket workflow and tightened escalation paths for 20 to 40 tickets a day, cutting average resolution time by 75% from 60 days to 15. Handled second-level escalations, brought corporate inbox response time to 24 hours, and lifted customer satisfaction 20% year over year.

Corrected billing anomalies on add-on construction contracts signed where service was unavailable, recovering about $8,000 in lost billables and setting up ongoing checks to keep agreements compliant.

Specialized in content marketing within a business process outsourcing environment.

Recruited candidates through social media channels for a business process outsourcing company.

Supported 50+ US private practices adopting the EHR platform, writing user guides and troubleshooting documents and training their users. Served as primary liaison to the integration team, logging and triaging software issues in Jira, and cutting average healthcare client onboarding from 60 days to 30.

Won $5M in new contracts, running account planning, bid responses to RFPs, sales forecasting, and quarterly business reviews. Won accounts from incumbent providers and sold to C-level buyers with ROI-based business cases.

Supported business development activities within an SAP consulting and BPO environment.

Built a 20-person outbound sales team of 10 fronters and 10 closers from HR-assigned staff with limited English proficiency to sell financial services to US clients, coaching each person through individual call reviews.

Led a customer service team within a US-based BPO provider.

Microsoft Certified: Cloud and AI Security Engineer Associate (Exam SC-500) in progress, expected completion in November 2026, covering cloud and AI workload security controls.

INE Certified Cloud Associate (ICCA) certification issued in July 2025, covering cloud security and architecture across AWS, Azure, and Google Cloud.

Junior Penetration Tester (eJPT) certification issued in August 2025, covering offensive security and vulnerability assessment.

B.S. in Computer Science from Ramapo College of New Jersey.