Open to opportunities

Siva raman

@sivaraman

I drive client retention, adoption, and growth through onboarding, post-sale management, and strategic customer success.

United Arab Emirates

Message

What I'm looking for

I'm looking to drive customer retention, product adoption, and account growth through strategic post-sale management, stakeholder relationships, and cross-functional collaboration.

At NOW MONEY, I own the full post-sale lifecycle for key accounts, from onboarding and training to cadence calls and QBRs. I built executive-level stakeholder relationships that supported 85%+ CSAT, strong engagement, and long-term retention.

I led a full banking-partner user migration with zero churn, managed enterprise escalations, and partnered with Sales, Product, and Support to reduce issue resolution times by 15–20%.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Specialist

Current

NOW Money

Oct 2021 - Present (4 years 11 months)

Built trusted executive-level stakeholder relationships, driving high CSAT and retention. Owned the full post-sale lifecycle, led a user-base migration with zero churn, and executed Customer Success Plans to improve health scores.

Customer Retention Customer Engagement Customer Relationship Management Account Onboarding Product Adoption Escalation Management Zoho Freshdesk HubSpot Monday.Com

Customer Success Specialist

PURA

Nov 2020 - Sep 2021 (10 months)

Onboarded and trained clients throughout the customer lifecycle, driving smooth adoption and high satisfaction. Supported retention by resolving issues and providing strategic guidance.

Customer Onboarding Customer Training Customer Retention Issue Resolution