At PVMD Software, Al Naghi Medical, I own the post-sale lifecycle for strategic healthcare accounts and achieved 100% customer retention while expanding the portfolio by 40%.
I delivered five large-scale SaaS implementations and trained more than 60 end users on ProVation MD. I also manage AED 5M+ in enterprise software renewals and supported ProVation's UAE market launch, generating a $1.5M qualified pipeline within six months.
At NASCO Emirates Insurance Group, I managed a 15-account corporate portfolio valued at AED 5M+ and maintained 100% client retention. I handled renewals and account expansion, and coordinated underwriting, claims, and operations to resolve client issues.
With The Book Groove, I owned sales, customer success, marketing, and fulfillment, managing a $5K/month Meta advertising budget and using CRO, A/B testing, and customer behavior data to improve acquisition and user experience.
