At Telus Digital, I manage complex customer cases from initial review through resolution. I investigate issues and coordinate with operations, compliance, and technical stakeholders to progress escalated cases.
I also handle 50+ customer interactions daily across phone, email, and chat as a Senior Customer Service Agent. I provide product guidance and aim to meet or exceed quality and productivity targets.
In both Telus Digital roles, I document customer records, case notes, and status updates to support reliable follow-up. I monitor deadlines and recurring issues and contribute to process improvements.
At Humania BPO, I responded to customer inquiries, complaints, and technical issues, documenting concerns and managing multiple requests against performance expectations.
