Rym Muhammad El Sayed
@rymmuhammadelsayed
Business Developer focused on customer success, technical support, and revenue growth for US clients.
What I'm looking for
I’m a results-driven Customer Success & Business Development professional with 2+ years of experience in client support, sales operations, and team training. I generate high-quality leads, engage decision-makers, and drive revenue growth while staying calm and solutions-oriented with customers.
In my Customer Success roles, I provided technical support for e-commerce customers, handled billing, returns, and shipment inquiries, and maintained high customer satisfaction. I also managed high-volume customer interactions, trained new hires to improve team performance, and resolved escalations and complex issues.
Currently as a Business Developer at ISVA Solutions (Remote), I conduct market research on U.S. businesses to identify high-potential clients and build pipelines of C-level and VP decision-makers. I execute outreach and follow-ups to secure onboarding meetings and conversions, while developing tools to optimize cost efficiency and streamline processes.
I bring strong CRM systems knowledge, process optimization, and communication skills (Arabic, English, Spanish, French) to build trust quickly and improve outcomes for both customers and the business. I’m energized by roles where I can combine business development with hands-on customer success and continuous improvement.
Experience
Work history, roles, and key accomplishments
Business Developer
ISVA Solutions
Dec 2025 - Present (5 months)
Conducted market research on U.S. businesses to identify high-potential clients and built pipelines of C-level and VP decision-makers. Executed outreach and follow-ups to secure onboarding meetings and conversions while developing tools to improve cost efficiency and streamline processes.
Sales Associate
Ison Xperiences
Jul 2025 - Dec 2025 (5 months)
Achieved sales targets through consistent customer engagement and relationship building. Supported retention efforts and ensured accurate POS transactions.
Provided technical support for e-commerce customers and handled billing, returns, and shipment inquiries. Maintained high customer satisfaction through responsive issue resolution.
Managed high-volume customer interactions and trained new hires to improve team performance. Resolved escalations and complex issues to maintain service quality.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor's degree, Digital Advertising
Bachelor’s degree in digital advertising at Helwan University in Giza.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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