Tasneem El Shazly

TS

Open to opportunities

Tasneem El Shazly

@tasneemelshazly

I’m a Sales Development Representative who drives qualified pipeline through lead gen, CRM discipline, and consultative selling.

What I'm looking for

I’m looking for a KPI-driven team where I can own outbound lead generation, keep CRM pipelines razor-clean, and grow revenue through consultative value-based conversations and fast follow-up.

I’m a results-driven sales professional with nearly five years of experience across full-cycle B2B and B2C sales, outbound lead generation, and CRM management. I specialize in lead qualification, appointment setting, and objection handling—turning hesitant prospects into qualified opportunities through consultative, value-based communication.

I’ve consistently delivered performance in high-volume environments by maintaining clean pipelines, recovering no-shows, and ensuring zero-leakage in the sales funnel. I’m known for fast follow-up, strategic questioning, and strict adherence to sales KPIs to protect conversion rates.

Across roles spanning sales closers, retention, and customer support, I strengthened results by improving show rates with detailed pre-call insights, documenting interactions to preserve CRM data integrity, and negotiating sustainable outcomes with empathy. I bring high responsiveness and resilience, partnering with cross-functional teams to ensure seamless handoffs for complex needs.

Experience

Work history, roles, and key accomplishments

UP

Sales Closer

Upsales

Aug 2025 - Oct 2025 (2 months)

Closed full-cycle sales in a high-volume environment and was recognized as #1 Employee of the Month for rapid ramp-up and consistent quota attainment. Reframed value to overcome complex objections and improved pipeline performance through disciplined follow-ups against sales KPIs.

Lead Qualification Appointment Scheduling Objection Handling Consultative Selling CRM Management Strategic Follow Ups

EC

Debt Collections Advisor

Empire Cooperative

Apr 2025 - Aug 2025 (4 months)

Managed a high-volume portfolio of overdue accounts by negotiating sustainable repayment plans with professional, empathetic communication. Exceeded recovery targets, reduced delinquency rates, and maintained 100% compliance while protecting the company’s reputation during difficult negotiations.

Repayment Plans Objection Handling Compliance Management Strategic Follow Ups Problem Solving

VU

Customer Support & Sales Advisor

Vodafone UK

Feb 2024 - Apr 2025 (1 year 2 months)

Handled high-volume inbound inquiries for account upgrades, billing, and service troubleshooting while identifying upsell and retention opportunities through needs assessment. Ensured CRM data integrity by documenting interactions and coordinating seamless handoffs for complex account issues.

Customer Support Inbound Sales Upselling Retention CRM Management Troubleshooting Data Integrity Cross Functional Collaboration

TE

Sales & Retention Specialist

Teleperformance

Feb 2022 - Jan 2024 (1 year 11 months)

Closed sales for home internet, phone, and TV packages and retained high-risk customers through empathetic, persuasive communication. Managed technical objections and service concerns, simplified complex options for diverse customers, and used rewards and product knowledge to drive win-win outcomes and long-term loyalty.

Sales Closing Customer Retention Objection Handling Technical Objections Consultative Selling Product Knowledge CRM Management

Education

Degrees, certifications, and relevant coursework

NS

Not specified

Bachelor's Degree, English Literature

Earned a Bachelor's degree in English Literature. Arabic is native and English fluency is at a C2/professional level.

Tech stack

Software and tools used professionally

Salesforce

Gmail

HubSpot

Jan

Cairo

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