Open to opportunities

Hoda Shalaby

@hodashalaby

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Customer Success and Inside Sales specialist delivering measurable retention and revenue.

Egypt

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What I'm looking for

I seek a remote or hybrid role where I can drive customer retention and revenue through targeted sales, onboarding, and cross-functional collaboration while growing into higher-impact leadership responsibilities.

I am a customer success and inside sales professional with 5+ years’ experience in telesales, SDR outreach, customer support, and education support across B2C environments with exposure to B2B practices. I consistently meet CSAT, AHT, and quality targets while closing high-value sales, driving upsell/conversion growth, and reducing repeat contacts through process improvements.

I have designed and delivered remote training programs, managed international accounts under strict SLAs, and supported onboarding and post-sale coordination with logistics and technical teams to ensure smooth customer journeys. I am fluent in English and Arabic, thrive in targeted remote roles, and collaborate cross-functionally to enhance customer experience and retention.

Experience

Work history, roles, and key accomplishments

Inside Sales Associate

Panasonic UK

Sep 2022 - Jun 2025 (2 years 9 months)

Delivered remote customer service and high-value sales via phone, email and live chat for international consumers, achieving high CSAT while meeting AHT and QA targets and coordinating post-sale logistics and technical resolution.

Telesales Customer Support Order Management Upselling Cross Selling CSAT Logistics Coordination

Sales Trainer

Casita

Aug 2021 - Sep 2022 (1 year 1 month)

Designed and delivered remote training programs and playbooks that improved sales team productivity and consistency across an international team through workshops, e-learning materials and live feedback.

Training Delivery Curriculum Design Coaching E Learning Performance Improvement Feedback

Sales Accommodation Agent

Casita

Apr 2021 - Aug 2021 (4 months)

Converted inbound and outbound prospects across online platforms by tailoring offers to customer needs and maintaining accurate documentation to strengthen client relationships.

Lead Conversion Client Relations Prospecting

International Account Advisor

Vodafone Shared Services Egypt

Oct 2020 - Apr 2021 (6 months)

Managed UK-market international accounts, met quality benchmarks and SLAs while resolving complex inquiries and consistently achieving sales and customer satisfaction targets.

Account Management SLA Management Customer Support Sales Quality Assurance Step By Step Communication

ESL Instructor

Shining Stars International School

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered English instruction with individualized learning plans and measurable progress tracking, developed learning materials and feedback that improved student comprehension and outcomes.

Lesson planning English Instruction Curriculum Development Student Progress Tracking Feedback