Ryan Williams
@ryanwilliams3
IT professional specializing in SaaS administration, device management, and user support to optimize operations.
United StatesWhat I'm looking for
I am an IT professional specializing in SaaS platform administration, device management, and hands-on user support.
At ThomasArts I administer and optimize key SaaS platforms including Google Workspace, Dropbox, Asana, and Figma, manage device security and patching with Jamf and Intune, and handle user accounts, permissions, and group memberships to maintain access control.
Previously I provided Tier II technical support resolving hardware and software issues, provisioned and imaged computers, delivered an "IT Quickstart" onboarding session, and at Steward HealthCare maintained over 1,000 computers while implementing automation through PowerShell and supporting Avaya and NEC IP phone systems.
I run a home lab using tools like Tailscale and Docker, enjoy hardware repair and troubleshooting, and am pursuing a Bachelor of Information Technology; I focus on clear user training, licensing optimization, and proactive platform monitoring to reduce costs and improve efficiency.
Experience
Work history, roles, and key accomplishments
SaaS Platform Administrator
ThomasArts
Apr 2025 - Present (4 months)
Administered and optimized Google Workspace, Dropbox, Asana, and Figma while managing device security and MDM (Jamf, Intune) to improve platform reliability and identify licensing cost savings.
Help Desk Support II
ThomasArts
Aug 2023 - Apr 2025 (1 year 8 months)
Provided Tier II technical support resolving hardware, software, and network issues; imaged and configured new hire workstations and provisioned Active Directory accounts while delivering IT onboarding sessions.
SHInformation Systems Specialist
Steward HealthCare
Jan 2022 - Aug 2023 (1 year 7 months)
Maintained and supported 1000+ computers across multiple sites, implemented PowerShell automation to improve operational efficiency, and managed Avaya and NEC IP phone systems while coordinating with vendors on circuit issues.
Education
Degrees, certifications, and relevant coursework
ECEnsign College
Bachelor of Information Technology, Information Technology
Pursuing a Bachelor of Information Technology at Ensign College, estimated graduation December 2026.
WUWeber State University
Associate of Science, Science
Completed an Associate of Science at Weber State University in December 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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