At ClearCompany, I led the migration from Jira Software to Jira Service Management in a Cloud-only Atlassian environment, building workflows, permission schemes, SLA tracking, automations, and service projects for IT, HR, and Salesforce/Integrations teams.
I brought Atlassian Cloud under Okta identity control through SAML SSO and SCIM, and owned end-to-end SSO and provisioning integrations for roughly nine applications. I also administered Slack, Google Workspace, Microsoft 365, 1Password, and endpoint tooling while helping shape role-based access control and license governance.
As the senior IC on a three-person helpdesk supporting 331 employees, I handled the majority of 24 to 45 monthly tickets while sustaining 91% to 93% SLA adherence. I built leadership dashboards, mentored support staff, and supported security operations through endpoint deployments, alert triage, phishing simulations, and audit evidence collection.
My background includes B2B fintech product support, healthcare IT, and four years managing secure networks, assets, and junior personnel in the United States Marine Corps. I use AI-assisted learning and documentation carefully, verifying output before production changes.
