Nolan Stone
@nolanstone
Junior System Administrator with 4+ years of IT experience.
What I'm looking for
As a Junior System Administrator with over four years of experience, I have honed my skills in enhancing IT infrastructure and optimizing system processes. My journey in IT has been marked by a commitment to implementing innovative solutions, such as integrating Atlassian Jira with Slack and Google, which has significantly improved operational efficiency. I am passionate about leveraging my technical expertise and collaborative strategies to drive advancements in IT support and system administration.
Currently, I spearhead the implementation and customization of Jira Service Management at Vesta Healthcare, where I have streamlined onboarding and offboarding processes, reduced administrative complexity, and ensured robust infrastructure protection through strategic patching and security measures. My experience also includes managing multi-platform systems across various enterprise applications, where I continuously seek improvements to enhance security and functionality.
With a background in technology support and customer service, I excel in troubleshooting and resolving technical issues while providing exceptional support to users. I am eager to contribute my skills and experience to a forward-thinking organization that values innovation and collaboration.
Experience
Work history, roles, and key accomplishments
Junior System Administrator
Vesta Healthcare
Oct 2023 - Present (1 year 9 months)
Spearheaded implementation and customization of Atlassian Jira Service Management as the IT ticketing system, creating custom workflows and permissions. Streamlined onboarding and off-boarding processes through Jira optimization and provided ongoing support for company hardware and Google Admin console.
Technology Support Technician
Lewisville ISD
Feb 2022 - Oct 2023 (1 year 8 months)
Troubleshot issues with various devices including Mac, Windows, and Cisco, utilizing Jamf for Apple device management. Managed user group membership and device policy via Microsoft Windows Server and Active Directory, providing technical support and training across multiple campuses.
Customer Service Specialist
AT&T
May 2021 - Feb 2022 (9 months)
Led a team in customer service responsibilities, providing training and troubleshooting technology issues for customers. Worked with various computer and phone operating systems, ensuring clear and logical communication.
Education
Degrees, certifications, and relevant coursework
Dallas Baptist University
Bachelor of Arts in Business, Music
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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