NMNicholas McRae
@nicholasmcrae
Junior Systems Administrator skilled in endpoint support and cloud identity management.
United StatesWhat I'm looking for
I am a Junior Systems Administrator with hands-on experience delivering desktop support, cloud identity administration, and endpoint lifecycle management across remote and hybrid environments. I resolve high ticket volumes while maintaining SLA targets, automate routine tasks with PowerShell and Python, and improve IT workflows through documentation and operational analysis.
My experience includes managing user provisioning and access in Azure AD / Entra ID, Okta, and Microsoft 365, imaging and deploying devices, and building repeatable processes that reduce incidents and speed resolutions. I emphasize clear documentation, cross-team collaboration, and proactive monitoring to improve system reliability and end-user satisfaction.
Experience
Work history, roles, and key accomplishments
Service Desk Engineer
Point C Health
Sep 2024 - Present (1 year 4 months)
Resolved 40+ tickets weekly, consistently meeting SLA targets while managing user provisioning and access in Azure AD/Entra ID and Microsoft 365; led mailbox consolidation to improve access governance and analyzed ticket trends to recommend workflow improvements.
IT Technician
Sonder Health Plans
Sep 2024 - Aug 2025 (11 months)
Provided Tier 1–2 support for Windows and macOS, administering Active Directory/Entra ID and Okta, managing full device lifecycle, and documenting solutions in Jira and Zendesk to improve resolution speed.
Build Room Technician
HonorBuilt
May 2023 - Jun 2023 (1 month)
Assembled, imaged, configured, and tested POS systems and servers; installed OS/drivers, performed hardware diagnostics and QA checks, and documented build processes to ensure timely deployment.
Education
Degrees, certifications, and relevant coursework
WCWest Georgia Technical College
Associate of Applied Science, Cybersecurity
2020 - 2022
Completed an Associate of Applied Science in Cybersecurity with coursework in hardware installation, network security, and computer networks.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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