Ryan Palmer
@ryanpalmer
Operations Manager at Digital Forensics improving company efficiency and developing process improvements with IT.
United StatesWhat I'm looking for
At Digital Forensics, I supervise daily operations, develop process improvements with developers and IT managers, and work directly with the COO to improve company efficiency.
I also support several departments and work with remote colleagues in the Philippines, Costa Rica, Germany, and Japan. My KPI performance ranked at the top and directly affected company monetary gains.
At Spectrum, I managed more than 300 employees, including 140 direct reports. I developed a Process Improvement Team and systems and procedures to improve operational quality and team efficiency.
I created and facilitated site-wide town hall meetings, trained new supervisors, and developed a company-wide playbook for supervisor training. I’m looking to use my skills and experience in a senior management position.
Experience
Work history, roles, and key accomplishments
Operations Manager
Digital Forensics
Nov 2025 - Present (11 months)
Supervised daily operations and ensured company policies and procedures were followed. Worked under NDA for high profile clients and developed process improvements with developers and IT managers.
Operations Manager
Spectrum
Dec 2020 - Aug 2025 (4 years 8 months)
Supervised daily operations and managed 300+ employees with 140 direct reports. Developed systems and procedures to improve operational quality and team efficiency, and created a Process Improvement Team.
Manager
Del Lago Resort and Casino
Jul 2019 - Mar 2020 (8 months)
Listened to and resolved customer complaints, hired, trained, and evaluated personnel, and planned work schedules. Assisted in running two restaurants with over 100 direct employees.
Monitored workflow to improve employee time management and increase productivity. Evaluated employee performance and coached and trained to improve weak areas.
Education
Degrees, certifications, and relevant coursework
Finger Lakes Community College
Associate's Degree, Business Administration
Grade: 3.6 GPA
Activities and societies: Dean's List both years
Pursued a Business Administration program and made the Dean's List both years with a 3.6 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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