Open to opportunities

Ryan Leslie

@ryanleslie

I implement client software integrations, configure APIs and databases, and guide launches from kickoff through production.

United States

Message

What I'm looking for

I'm looking to streamline client onboarding, manage successful software integrations, resolve technical issues, and support product launches from kickoff through production.

At Ingo Money, I configure client integrations across APIs, iFrames, SaaS platforms, MySQL databases, and UAT and production environments. I lead kickoff calls, run weekly client meetings, track milestones in Asana, test API calls in Postman, and support projects through production launch.

Previously, I managed end-to-end implementations at Savana and Fiserv, including software configuration, client training, testing validation, documentation, workflow development, and issue resolution. At Fiserv, I managed up to 20 concurrent projects supporting online account opening, in-branch account opening, and risk assessment products.

I bring banking operations experience from MetaBank and Frontier Bank, along with a practical focus on client support, technical troubleshooting, and successful onboarding.

Experience

Work history, roles, and key accomplishments

Product Integration Specialist

Ingo Money Inc.

May 2022 - May 2026 (4 years)

Configured and implemented client software solutions including APIs, IFrames, and SaaS platforms. Managed client provisioning, led kickoff calls, and provided end-to-end project support until production launch.

APIs IFrame SaaS MySQL Postman Asana Microsoft 365 UAT Production Client Onboarding Project Management

Implementation Analyst

Savana Inc.

Sep 2021 - May 2022 (8 months)

Implemented and configured client software solutions, delivered training, and managed implementation projects from inception to completion. Provided end-to-end support until client transition.

SQL Microsoft Office Project Management Customer Training Troubleshooting

Implementation Analyst

Fiserv

Apr 2019 - Sep 2021 (2 years 5 months)

Installed software solutions, trained clients, and managed multiple product implementations. Engineered workflows for account opening processes and supported three distinct products.

Business Process Management Microsoft Office Project Management Training Clients Troubleshooting

Deposit Servicing Specialist

MetaBank

Aug 2017 - Mar 2019 (1 year 7 months)

Managed return item processing, debit card services, and online banking support. Performed General Ledger research and reconciliation, and provided support to bank personnel.

Returns Processing Debit Services Reconciliations Customer Support

Customer Service Rep

Frontier Bank

Feb 2016 - Aug 2017 (1 year 6 months)

Served as New Account Specialist, Head Teller, and Office Manager. Provided information on products and services, processed orders, and managed account closures.

Customer Service Teller Processes Office Management Complaint Resolution