Amisha Shah

As a Business Analyst at Cisco, I facilitated communication between stakeholders and technical teams, conducted market analysis for process improvements, and developed wireframes to visualize solutions. I monitored project progress using JIRA and Confluence, provided support during system implementations, and conducted gap analysis to enhance performance.

In my role as a Business Systems Specialist at CRSP, I managed user stories using JIRA and Confluence, conducted weekly reviews with team members, and created Functional Requirement Documents using UML Diagrams. I also supported the QA team in testing and coordinated with cross-functional teams for seamless integration.

As a Data Analyst at Becton, Dickinson and Company, I maintained high accuracy in distributor customer maintenance, resolved chargeback discrepancies, and proposed efficient data collection procedures. I collaborated with team members to complete special projects and evaluated business drivers to develop clear solutions.

At Avalon Risk Management, I led critical website projects, developed user-oriented web pages, and created business rules documentation. I trained new employees, performed detailed analyses for management reports, and transformed stakeholder requirements into functional specifications.

As an Administrative Assistant at New York Life Insurance, I assisted in negotiations between clients and underwriters, provided excellent service to convert clients, and communicated policy details to policyholders. I also collected and assessed documents for insurance policy requests.

Completed a Bachelor of Science in Computer Information Systems, focusing on the integration of technology and business processes. Developed skills in data analysis, programming, and system design, preparing for a career in business analysis and IT.