Open to opportunities

Ryan David Gomes

@ryandavidgomes

Message

Dynamic executive assistant with expertise in business operations and marketing.

Malaysia

Message

What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

I am an experienced Executive Assistant with a strong background in business operations and marketing. My role at Matcha Botanicals has honed my skills in managing orders, maintaining customer relationships, and creating effective sales funnels. I thrive in fast-paced environments and pride myself on my ability to provide exceptional customer service and support.

In addition to my administrative expertise, I have a rich history in the music industry, where I have performed internationally and received multiple awards for my contributions. My creative thinking and problem-solving skills have been instrumental in my success, whether in coordinating events or managing marketing strategies. I am passionate about leveraging my diverse skill set to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Loss Adjuster and Investigator

E.P. Ong Associates Sdn Berhad

Jun 2020 - Jan 2023 (2 years 7 months)

Conducted investigations and company liability assessments for motor claims, including bodily injury and own damage. Examined and analyzed causes, nature, and extent of loss/damage, writing detailed investigation reports.

Motor Claims Customer Service Fraud Detection Risk Management Communication Microsoft Office Time Management

Executive Assistant

Matcha Botanicals SaRL

Jul 2022 - Dec 2022 (5 months)

Monitored B2B orders and transactions, maintaining strong B2B relationships and assisting in sales and order processing. Conducted inbound/outbound B2B prospection and engagement, researched new B2B prospects, and created/monitored sales funnels for B2B growth.

B2B Sales Order Processing Customer Relationship Management Social Media Management Content Creation Email Marketing Customer Support

Musician and Producer

Jumero Productions

Dec 2012 - Jun 2022 (9 years 6 months)

Performed as a musician and producer, winning multiple awards including Star N.age competition and IIMA Awards. Toured internationally and shared stages with renowned acts at various music festivals.

Live Performances Music Production Live Performance Audio Engineering Public Relations Team Collaboration Creative Direction Stage Presence

Call Centre Representative for Market Analysis

Roy Morgan Research

Jun 2020 - Jun 2020 (0 months)

Conducted centralized and cost-effective telephone interviewing for multinational brands with an Asia-Pacific base in Australia. Performed market research to provide greater analytical consistency while lowering overall costs.

Market Research Telephonic Interviewing Data Collection Data Analysis Customer Service Communication Quality Assurance Research Methodology Survey Design

Event Supervisor

Define International Sdn Bhd

Jun 2019 - Dec 2019 (6 months)

Supervised event entertainment for Bank Islam's 'Al-Azfar' Roadshow Event 2019. Coordinated entertainment activities during the event.

Event Management Logistics Team Leadership Problem Solving Communication Time Management Customer Service Vendor Management

Assistant Stage Manager & Lighting Controller

Gardner & Wife Children's Theatre

Oct 2019 - Nov 2019 (1 month)

Worked on stage set-up, assisting in building and constructing props for theater and live stage shows. Coordinated lighting for all live stage shows.

Event Coordination Technical Support Team Collaboration Problem Solving Time Management

Football Coach

EPS Sports Academy

Jun 2016 - Jan 2018 (1 year 7 months)

Trained kids aged 4-8 and 8-12 on football methods, instilling leadership skills and teamwork. Developed and implemented training programs for youth.

Youth Development Leadership Development Sports Instruction Curriculum Development Communication Mentoring Childcare Program Management

Brand Promoter

Coca Cola Malaysia

Jun 2015 - Feb 2016 (8 months)

Led promotional activities for Coca Cola events as a team leader. Responsible for identifying and recruiting participants for advertising and promotional events.

Event Marketing Team Leadership Advertising Public Relations Customer Engagement Communication Event Planning

Sales Marketing and Administration

TBS Digital Print Sdn Bhd

Mar 2014 - Dec 2014 (9 months)

Promoted company sales and promotions to new and existing customers through digital marketing. Developed creative strategies for promoting and marketing the company.

Digital Marketing Customer Acquisition Marketing Strategy Creative Thinking Customer Relationship Management Sales Administration Communication Market Research

General Admin

Triform Business Systems Sdn Bhd

Nov 2011 - Jun 2012 (7 months)

Managed walk-in customers and phone orders, taking instructions on printing specifications and performing quantity checks. Prepared written quotations for manual binding and coordinated between graphics and manual binding departments.

Order Management Coordination Billing Administrative Support Data Entry Communication Problem Solving

Call Centre Representative

Scicom (MSC) Berhad

Jul 2011 - Oct 2011 (3 months)

Provided employment recruitment services and options, coordinating with hiring managers for open position criteria. Sent recruitment emails and made phone calls, following up with passive candidates.

Recruitment Candidate Sourcing Interview Coordination Communication Email Marketing Customer Service Data Entry

Product Marketing and Performer

Roland Asia Pacific

Jun 2010 - Dec 2010 (6 months)

Performed as part of Roland's 'Battery Band' showcasing battery-powered Roland instruments and amplifier speakers. Conducted product marketing and showcase through events and roadshows for Roland's battery-powered products.

Live Performances Product Marketing Live Performance Event Management Roadshows Customer Engagement Communication Music Technology Brand Representation

Sales Promoter

Mac City One Utama

Feb 2010 - Apr 2010 (2 months)

Assisted customers with purchases and informed them about product specifications in the store. Provided excellent customer service and product knowledge.

Sales Customer Service Product Knowledge Communication Problem Solving Inventory Management

Education

Degrees, certifications, and relevant coursework

The Malaysian Insurance Institute

Certificate, Insurance Loss Adjusting

Awarded Basic Certificate Course in Insurance Loss Adjusting (MOTOR). This certification provided foundational knowledge in insurance loss adjustment, specifically focusing on motor claims.

Segi University College

Diploma, Communications & Psychology

Studied Communications & Psychology, gaining insights into human behavior and effective communication strategies. This program provided a comprehensive understanding of psychological principles and their application in various communication contexts.