Rachael Watford
@rachaelwatford
Owner of consulting company with extensive operations and marketing experience.
What I'm looking for
I am an accomplished business owner and operations manager with over a decade of experience in various industries, including food and beverage, consulting, and customer service. My journey began with the establishment of my own project consulting company, where I successfully managed multiple ventures, including commodities trading and resource management. My strong organizational skills and ability to multitask have been pivotal in driving efficiency and improving processes across all my roles.
Throughout my career, I have demonstrated a proven track record of managing teams effectively, enhancing operational efficiency, and fostering positive customer relationships. My experience as an Operations Manager in the F&B industry has equipped me with the skills to analyze financial statements, implement new policies, and develop promotional activities that drive business growth. I am passionate about creating innovative marketing strategies and ensuring customer satisfaction, which I believe are key to any successful business.
Experience
Work history, roles, and key accomplishments
Managing Director
Elite Ridge Resources
Oct 2023 - Present (1 year 10 months)
Owner of a project consulting company with a focus on financial resourcing and commodities trading. Proven success in managing teams and improving operational efficiency.
Outlet Manager
Glassroom KL
Nov 2021 - Jul 2022 (8 months)
Scheduled staff shifts, monitored inventory levels, and implemented promotional activities to drive business growth in the F&B industry.
Restaurant Manager
Naughty Nelly's
Apr 2021 - Sep 2021 (5 months)
Managed staff shifts, resolved customer complaints, and implemented policies to maximize operational efficiency in a restaurant setting.
Operations Manager
Bottlehaus
May 2018 - Jan 2019 (8 months)
Established efficient processes, supervised equipment maintenance, and managed inventory for a bar, enhancing customer experience and profitability.
Marcom Executive
Angelucci Sdn Bhd
Nov 2016 - May 2018 (1 year 6 months)
Developed marketing strategies to increase customer engagement and executed campaigns that boosted brand awareness significantly.
Customer Relation Manager
Jardin Smith
Mar 2015 - May 2016 (1 year 2 months)
Managed sales and purchases of agricultural lands, developed customer relationships, and created sales proposals to drive business.
Marketing Executive
Masa College
Mar 2014 - Feb 2015 (11 months)
Responsible for college student recruitment, scheduling visits, and closing sales on new recruits while collaborating on marketing initiatives.
Manager Trainee
Appco Sdn Bhd
Feb 2013 - Feb 2014 (11 months)
Engaged in sales and marketing through door-to-door strategies, building customer relationships and analyzing data for sales tactics.
Bakery Assistant
Sunmoulin KLCC
Sep 2011 - Nov 2011 (2 months)
Managed bakery production tasks, ensured quality assurance, and provided excellent customer service in a high-volume retail environment.
Freelance Modelling & TVC
Self Employed
Apr 2012 - Present (13 years 4 months)
Worked on various modeling assignments and television commercials, showcasing versatility and adaptability in the entertainment industry.
Education
Degrees, certifications, and relevant coursework
Masterskill College of Nursing & Allied Health
Diploma, Healthcare Management
2023 - 2023
Completed a Diploma in Healthcare Management, focusing on the principles and practices of managing healthcare facilities and services.
Universita Bocconi
Course Certification, Food & Beverage Management
2020 - 2020
Completed a course certification in Food & Beverage Management, gaining insights into the management of food service operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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