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Josephine User

@jochen

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Executive/Personal Assistant with 10+ years of experience supporting C-level leaders and teams.

Malaysia

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What I'm looking for

I am looking for a role that values organization and strategic planning, with opportunities for professional growth.

With over a decade of experience as an Executive/Personal Assistant, I bring a strong background in supporting senior leadership, managing operations and ensuring seamless daily execution. I have successfully coordinated complex projects, streamlined processes and facilitated communication between cross-functional teams. My career has spanned diverse industries, including retail, F&B and business operations, which has honed my adaptability and problem-solving skills.

I’m passionate about building systems that improve efficiency, supporting leaders in high-stakes environments and contributing to business growth. I am seeking a long-term remote role that allows me to apply my expertise in executive support, operations and project coordination, while continuously learning and growing in a collaborative team setting.

Experience

Work history, roles, and key accomplishments

Customer Service & Content Support

HoloBet

Jan 2025 - May 2025 (4 months)

Provided exceptional customer support, managed inquiries and resolved issues efficiently. Assisted in content updates and basic SEO tasks to improve brand visibility. Supported day-to-day team operations, ensuring a seamless user experience.

PA to Group Managing Partner

UHY Malaysia

Sep 2022 - Oct 2024 (2 years 1 month)

Supported the Group Managing Partner with complex schedules, travel arrangements and confidential projects. Acted as a key liaison for internal and external stakeholders, managed team coordination and ensured smooth daily operations.

Event Management Project Management Workflow Optimization Data Management Confidentiality Microsoft Office Suite ClickUp Slack Problem Solving Insolvency Issues Audit Tax Marketing Incorporation Process Incorporation Experience Conference Organization

Executive Assistant to CEO & COO

Troopers Innovation Sdn Bhd

May 2021 - Jun 2022 (1 year 1 month)

Supported CEO & COO in daily operations, managing complex calendars, travel logistics and confidential communications. Coordinated cross-functional teams, streamlined processes and ensured smooth execution of key projects. Acted as a trusted liaison, driving operational efficiency and alignment.

Expense Reporting SOP Development Office Management Procurement Strategic Planning Slack Gather PowerPoint

Executive Assistant to Managing Director

Grow Management Sdn Bhd

Jan 2014 - Apr 2021 (7 years 3 months)

Provided high-level support to the Managing Director, managing schedules, travel and stakeholder communication. Coordinated operations across multiple business units, organized corporate events and ensured smooth daily workflow. Trusted with confidential matters and acted as the key point of contact.

Scheduling Logistics Event Management Hiring Project Management Problem Solving Legal Legal Compliance Corporate Governance Corporate Law Business Planning Business Analysis Business Finance Business Operations Business Strategy Business Development

Education

Degrees, certifications, and relevant coursework

Tunku Abdul Rahman University College (KL)

Bachelor's Degree of Business, Logistics and Supply Chain Management

Studied Logistics and Supply Chain Management, gaining expertise in strategic planning and operational efficiency. Developed a strong foundation in business logistics and supply chain principles.

Tunku Abdul Rahman University College (KL)

Diploma in Business, Logistics and Supply Chain Management

Completed a Diploma in Business with a focus on Logistics and Supply Chain Management. Acquired foundational knowledge and practical skills in managing supply chain operations.