Open to opportunities

Rwan Okasha

@rwanokasha

Message

Customer-focused travel and hospitality professional with 10+ years driving sales and service excellence.

Canada

Message

What I'm looking for

I seek a client-facing role in travel, retail, or hospitality where I can drive revenue, lead teams, and improve customer experience while growing into greater leadership responsibilities.

I am a customer-focused professional with over 10 years of experience across travel, retail, and hospitality, specializing in sales, client service, team leadership, recruitment, and purchasing. I have a proven track record of increasing revenue, enhancing customer satisfaction, and building long-term client relationships through personalized service and sales-driven strategies.

In roles from travel consultant to flight attendant and purchasing manager, I led recruitment and training efforts, optimized procurement and inventory, and ensured operational compliance and service quality. I bring strong communication, problem-solving, and vendor collaboration skills, and I am committed to driving results in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

Air Transat

Jan 2022 - Present (4 years 5 months)

Assisted clients in planning and booking travel arrangements worldwide and sold travel services to B2B and B2C clients, driving repeat business and increasing revenue through personalized service.

Sales Client Services B2B Sales Customer Relationship Management Digital Marketing Product Knowledge Cross Selling

Flight Attendant & Recruitment Support

Air Transat

Jan 2018 - Jan 2022 (4 years)

Delivered outstanding inflight customer service and ensured compliance with safety regulations while supporting recruitment, onboarding, and training to improve team performance.

Customer Service Safety Compliance Training Recruitment support Onboarding Team Collaboration Problem Solving

Purchasing Manager

Scarpini Shoes

Jan 2015 - Jan 2018 (3 years)

Managed procurement and supplier negotiations to optimize inventory and pricing, aligning purchasing with sales and marketing to increase sales and profitability.

Procurement Inventory Management Sales Alignment Cost Control Forecasting