Emily H

I've built my career at Flight Centre Travel Group's Corporate Traveller, managing corporate travel needs, complex itineraries, and urgent after-hours disruptions. I maintain a 99% average accuracy rate during airline strikes, natural disasters, system outages, and political unrest.

As an Assistant Team Leader, I co-led initiatives while managing 10+ corporate accounts generating more than $1.5 million in annual TTV. I also led one-on-one training for four new hires and managed airline refunds for six offices during mass COVID travel cancellations.

Previously, I managed 15+ corporate accounts generating over $1 million in annual TTV and developed lasting client relationships through consistent, policy-compliant service. My experience also includes leisure and corporate travel consulting at Migrations Travel & Cruise Centre.

I'm TICO certified and work confidently across Sabre, Galileo, Apollo, Concur, Microsoft D365, and Salesforce CRM. I bring a calm, organized approach to complex, high-volume travel workloads.