Nicole Tan

Led and managed a $20M+ global travel program for over 10,000 Shopify employees. Expanded global vendor chains, negotiating competitive rates and favourable terms to maximize cost savings and mitigate risk. Developed and executed travel strategies, and simplified policies, ensuring compliance, cost efficiency, and a stress-free travel experience for employees.

Transitioned to a fully remote workplace. Revamped policies and implemented a new approval process to ensure compliance with evolving restrictions. Took ownership of global corporate card reconciliations, auditing high-risk expenses, and managing unused credits while facilitating essential business travel during the pandemic.

Developed and managed G Adventures' ancillary products, including pre-sold products, pre/post accommodations, and airport transfers, driving revenue growth and meeting gross margin goals. Maintained market awareness, built and priced products, and secured product details for system integration. Created sales cheat sheets and profitability reports, while providing pricing expertise.

Led the international vendor negotiation strategy, establishing an evaluation system and managing strategic partnerships. Streamlined vendor contracts, maintained a central depository, and ensured global consistency and ethical standards.

Established the international vendor negotiation strategy and evaluation system for China, managing a $3.8M annual budgeting strategy with a 15% cost reduction. Developed an automated Vendor Management System, enhancing efficiency by 300%.

Managed the profitable oversight of products by planning inventory levels across four regions, analyzing trip profitability, and implementing inventory management strategies. Collaborated with stakeholders, reviewed trip departures, and analyzed data to drive profitability and customer satisfaction while driving cost control and strategic growth initiatives.

Oversee daily operations for north & east Asia region, managed supplier relationships, implement policies, analyze performance data, and lead a team of 32 to deliver efficient and high-quality travel experiences.