Rutuja Patil

I am a customer-focused, tech-savvy virtual support professional with over three years of experience delivering exceptional customer service via phone, chat, and email.

At Infosys Limited, I handled customer inquiries across channels while maintaining a 95%+ customer satisfaction rate and consistently meeting productivity targets and key metrics such as average handle time and first contact resolution.

I am adept at using CRM systems (Zendesk, Freshdesk), MS Office, and proprietary platforms, and I work effectively in remote environments—managing time, multitasking, and following SOPs in fast-paced settings.

I bring strong written and verbal communication, attention to detail, adaptability to rotational shifts, and a customer-centric mindset eager to contribute to a company that values customer obsession.