Anubhav Pani
@anubhavpani
Customer-support specialist focused on empathetic, efficient chat resolution and strong CRM proficiency.
IndiaWhat I'm looking for
I am a customer support professional with 1.5 years of focused experience in chat-based support, having served as a Senior Associate at Wipro where I managed multi-chat environments and CRM systems to resolve product and service inquiries.
I consistently met KPIs such as First Response Time (FRT), Customer Satisfaction (CSAT), and Average Handling Time (AHT), worked with Zendesk, Freshdesk and Salesforce, and coordinated across technical, logistics, and billing teams to close complex issues.
I bring strong written communication, 40+ WPM typing accuracy, adaptability to different environments, and a goal-oriented approach to delivering fast, accurate, and customer-focused solutions.
Experience
Work history, roles, and key accomplishments
WIHandled inbound live chats to resolve product and account issues, meeting KPIs such as FRT, CSAT and AHT while coordinating escalations and recording accurate ticket summaries.
Education
Degrees, certifications, and relevant coursework
Meenaketna Degree College Gurandi
Bachelor of Science, Science
Completed a Bachelor of Science degree at Meenaketna Degree College affiliated with Bharampur University, Odisha.
Availability
Location
IndiaAuthorized to work in
Job categories
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