Ruth User

I am a customer service professional and virtual assistant who brings warmth, patience and professionalism to every customer interaction. I thrive in fast-paced remote environments and prioritize making every customer feel heard, valued and satisfied.

I have hands-on experience resolving customer inquiries and complaints via email and phone, managing CRM pipelines with HubSpot, and setting up email automations using MailerLite. I have applied AI tools to draft communications, automate repetitive tasks, summarize findings, and improve document and data organization.

I completed intensive training in customer service, email marketing, and administrative support at VSavvy Academy and hold certificates in Virtual Assistance and Animation & Graphic Design. I am committed to continuous learning and to using tools and process improvements to deliver reliable, timely customer support.