Open to opportunities

Etienne Cognault

@etiennecognault

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Trilingual hospitality professional delivering exceptional guest experiences globally.

Australia

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What I'm looking for

I seek roles in hospitality operations or guest experience where I can apply cross-cultural communication, digital coordination, and process improvements in remote-friendly, multicultural teams.

I am a trilingual hospitality and consulting professional with international experience across Europe and Australia, skilled in guest relations, operations, and digital coordination.

I have supported front-office and event operations for luxury properties, managed services for 200+ daily guests, and improved guest feedback through operational efficiency.

I have also worked in marketing and communications—coordinating influencer campaigns and product launches—and delivered measurable engagement improvements while working hybrid and remote setups.

I combine cross-cultural negotiation training, CRM and digital tool fluency, and a proactive, client-focused approach to deliver seamless service and scalable operational improvements.

Experience

Work history, roles, and key accomplishments

Current

English & French Teacher

Current

Superprof

Jun 2025 - Present (4 months)

Designed and led online language classes for international learners, maintaining 5★ student satisfaction through personalized learning plans and remote lessons.

Online Teaching Curriculum Design Multilingual Communication Lesson planning Student Engagement

Hospitality Management Trainee

Nestia Hospitality Group

Apr 2025 - Oct 2025 (6 months)

Supported guest services and event operations across three luxury properties, managing front-office coordination for 200+ daily guests and improving response times and guest feedback through operational efficiencies.

Guest Relations Event Coordination Multilingual Communication Process Improvement

Hospitality Operations

Multiple Employers

Oct 2023 - Oct 2024 (1 year)

Delivered high-quality service in fast-paced venues serving 300+ guests/day and collaborated within multicultural teams to ensure seamless event and service operations.

Event Operations Guest Experience Team Collaboration Problem Solving

Marketing and Communications Specialist

Cluse

Feb 2023 - Aug 2023 (6 months)

Supported influencer campaigns across three countries, coordinated product launch events and international partnerships, and improved engagement by 20%.

Influencer Marketing Event Management Partnerships Social Media Analytics

Hospitality All Rounder

Capfun

Jan 2022 - Jan 2023 (1 year)

Assisted in food & beverage and guest services, recognized for efficiency and friendliness in supporting daily operations and guest satisfaction.

Food & Beverage Guest Service Operational Support Customer Service Efficiency Improvement Teamwork

Event Assistant Organizer

Les Ateliers Ludosophiques

Jan 2021 - Jan 2022 (1 year)

Oversaw logistics for 3+ cultural and educational events within a 20-person volunteer team and delivered 100% on-time event execution by improving scheduling and internal communication.

Volunteer coordination Scheduling Internal Communications On Time Delivery Event Operations

Education

Degrees, certifications, and relevant coursework

Université Paul Valéry Montpellier

Master's Degree, International Projects Negotiation

2021 - 2023

Master's degree focused on international projects negotiation with a specialization in cross-cultural negotiation and online marketing, culminating in a consulting project on digital communication for an international brand.

Université Rennes 2

Degree in International Business, International Business

2018 - 2021

Degree in International Business covering international commerce, management, business and international law with coursework delivered in English and Spanish.