Nick Williams

I've built sales and customer operations experience across property and hospitality, converting enquiries into qualified consultations, bookings, and lasting customer relationships.

At Liviti Property, I managed 40 to 70 daily outbound calls with warm prospects and previous enquiries. I used structured discovery, active listening, value-based conversations, objection handling, and consistent CRM follow-up to book qualified consultations.

As Co-Founder and Reservations Operations Manager at Ora Place Hostel in Dubai, I led sales and customer operations for a 48-bed international accommodation business. I managed inbound booking enquiries, recommended suitable options, handled price and cancellation concerns, and coordinated reservations, payments, and confirmations.

I've also supported corporate and guest bookings at Dr Rudi's Rooftop Bar and led premium hospitality teams at Delaware North, building relationships with clients including Google, Nike, and EE while maintaining high service standards under pressure.