Looking for a job

Mohd Sukri

@mohdsukri

Message

I lead resort housekeeping operations, improving quality, staffing, and guest-ready rooms.

Australia

Message

What I'm looking for

I'm looking to lead rooms division or housekeeping operations where I can strengthen service standards, build capable teams, optimise workforce and inventory planning, and deliver measurable improvements in quality and guest satisfaction.

I've built and led housekeeping operations at Oaks Pacific Blue Resort, progressing from Housekeeper to Housekeeping Manager across a multi-site premium resort environment.

As Acting Housekeeping Manager, I structured a new department, recruited and trained eight team members in four weeks, and lifted room inspection quality scores from 30% to 95%.

I manage workforce forecasting, rostering, inspections, inventory, linen logistics, vendor coordination, and guest recovery while partnering with front office, maintenance, and regional operations teams.

Experience

Work history, roles, and key accomplishments

Current

Housekeeping Manager

Current

Oaks Pacific Blue Resort

Nov 2025 - Present (10 months)

Oversee daily housekeeping operations across a multi-site premium resort, managing labour forecasting, strategic rostering, quality control, and inventory management.

Housekeeping Operations Workforce Forecasting Workforce Planning Quality Control Inventory Management Vendor Management Guest Satisfaction Operational Leadership

Acting Housekeeping Manager

Oaks Pacific Blue Resort

Oct 2025 - Nov 2025 (1 month)

Built and structured a complete housekeeping department from the ground up, facilitated rapid training for 8 new personnel, and implemented operational audits that stabilized quality scores.

Department Setup Staff Onboarding Training Inventory Control Capacity Planning Operational Audits Quality Improvement

Assistant Housekeeping Manager

Oaks Pacific Blue Resort

Nov 2023 - Oct 2025 (1 year 11 months)

Supervised daily operational workflows, staff scheduling, and performance management; managed occupancy forecasting and contributed to cross-functional planning sessions.

Team Supervision Staff Scheduling Performance Management Feedback Property Audits Occupancy Forecasting Cross Functional Collaboration

Casual Housekeeping Supervisor

Oaks Pacific Blue Resort

Nov 2021 - Nov 2023 (2 years)

Guided floor operations and assigned daily room servicing schedules, executed detailed floor inspections, and delivered hands-on training to incoming staff.

Shift Management Floor Operations Quality Audits Corporate Trainer Safety Procedures