Open to opportunities

Ruth Sam

@ruthsam

Message

I build reliable client operations through stakeholder coordination, reporting, and timely issue resolution.

India

Message

What I'm looking for

I'm seeking remote opportunities where I can improve operations, strengthen client relationships, coordinate cross-functional teams, and use data-driven reporting to deliver accurate, timely outcomes.

I'm currently the primary contact for global employees and employer clients at TopSourceWorldwide, supporting the employee lifecycle from onboarding and offboarding to documentation and employment-related queries.

I coordinate with Payroll, HR, and Client Success teams to deliver timely, policy-aligned resolutions. I maintain accurate HubSpot records, manage SLAs and escalations, and support reporting and process improvements.

At ZLS Foundation, I led more than 20 projects, managed teams and reporting workflows, and implemented centralized communication systems that improved efficiency by 30%. I also oversaw resource planning and event logistics for workshops with more than 200 participants.

Across client relationship, operations, customer service, and travel roles, I've focused on resolving issues, improving customer satisfaction, and ensuring accurate delivery. I'm seeking remote opportunities where I can contribute to operational excellence and data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Associate

Current

TopSource Worldwide

Jan 2025 - Present (1 year 9 months)

Act as the primary contact for global employees and employer clients throughout the employee lifecycle. Support clients with onboarding, offboarding, documentation, and employment-related queries.

HubSpot Communication Skills Stakeholder Management Data Analysis Reporting

Communication & Admin Manager

ZLS Foundation

Jan 2021 - Jan 2025 (4 years)

Led 20+ projects, managing teams and ensuring timely delivery. Implemented centralized communication systems, boosting efficiency by 30%.

Communication Skills Project Management Reporting Resource Planning Event Coordination

Customer Relations Manager

Spacelance Office Solutions Pvt. Ltd.

Jan 2017 - Jan 2018 (1 year)

Enhanced customer satisfaction by addressing inquiries, managing grievances, and providing tailored solutions. Streamlined CRM processes to improve client satisfaction and retention rates.

Client Relations CRM Problem Solving Process Improvement

Client Relations Manager

Chase Consultancy Services

Jan 2015 - Jan 2017 (2 years)

Designed and executed business development strategies, resulting in increased revenue and improved client satisfaction. Monitored and maintained brand consistency across all marketing channels and materials.

Business Development Marketing Brand Management Client Relations

Travel Executive

Expedia UK (24/7 Pvt. Ltd.)

Jan 2011 - Jan 2013 (2 years)

Coordinated international and domestic ticketing services, ensuring timely and accurate travel arrangements. Resolved customer complaints with a focus on satisfaction and retention.

Travel Coordination Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Pondicherry University

MBA, Finance

2013 - 2015

Pursued an MBA in Finance through distance learning, gaining advanced knowledge in financial management and strategic decision-making.

Jain College, Bangalore

PGDM, HR & Marketing

2013 - 2015

Completed a Post Graduate Diploma in Management with a focus on Human Resources and Marketing, developing skills in organizational behavior and market strategy.