Richa Aggarwal
@richaaggarwal
Experienced HR Head and Executive Assistant optimizing operations, executive support, and client relationships.
What I'm looking for
I am an experienced HR Head and Executive Assistant with 15 years of professional expertise, including 7 years providing focused support to C-level executives and 8 years in client relationship management for post-sale real estate. I excel in calendar and travel management, recruitment coordination, onboarding, confidentiality, and streamlining HR and administrative processes.
I have led client servicing and CRM functions across real estate and retail, supported executive leadership in fast-paced environments, and delivered operational improvements that enhance efficiency and stakeholder communication. I am proactive, tech-savvy, and committed to maintaining high standards of professionalism and reliability.
Experience
Work history, roles, and key accomplishments
HR Head & Personal Assistant
Redmed Health LLC
May 2025 - Present (4 months)
Provide comprehensive HR administrative support including employee records, recruitment coordination, onboarding documentation, and personal assistant duties for leadership to streamline HR processes and ensure timely compliance.
Virtual Assistant (Freelance)
AP Collective
Dec 2023 - Apr 2025 (1 year 4 months)
Coordinated team activities, managed the CEO's calendar and correspondence, supported social media planning and execution, and assisted with financial tracking and client relationship coordination for contract clients.
Executive Assistant to CMD
Rhiti Sports Management (P) Ltd.
Jan 2022 - Apr 2025 (3 years 3 months)
Managed complex schedules, high-priority meetings, travel logistics, and cross-functional communication while handling confidential information and monitoring project timelines to support production goals.
Executive Assistant to CMD
Elegant Galaxy
Jul 2020 - Jan 2022 (1 year 6 months)
Ensured seamless operations by managing the CMD's schedule, communications, project coordination, and office supervision to maintain executive efficiency and continuity.
Executive Assistant
Monnet International Limited
May 2019 - Jul 2020 (1 year 2 months)
Delivered comprehensive executive support including calendar and travel management, confidential correspondence, and project assistance to streamline workflows and enable leadership effectiveness.
Senior Client Servicing Manager
Retail Impact
Aug 2017 - Nov 2018 (1 year 3 months)
Led creative conceptualization and client servicing for major accounts (Adidas, Samsung, Airtel), translating client needs into briefs that drove successful campaigns and closed deals.
Customer Service Manager
Sare Group
Apr 2015 - Jul 2017 (2 years 3 months)
Managed the Offer of Possession process across real estate projects, overseeing documentation, approvals, client communications, and final handovers to ensure high post-sale satisfaction.
Manager - CRM
The Morpheus Group
Aug 2014 - Jan 2015 (5 months)
Oversaw HNI customer lifecycle including allotments, agreements, collections, and possession handovers while maintaining high service standards and meeting collections targets.
Manager - CRM
SDS Infra Developers India Private Limited
Jan 2013 - Aug 2014 (1 year 7 months)
Managed customer interface, sales documentation, collections follow-up, complaint handling, and inter-department coordination to improve service and track dues.
Project Officer (CRC/CRM)
Jaypee Greens
Jun 2010 - Dec 2012 (2 years 6 months)
Assessed complaints, recommended service improvements, and liaised with Sales, Marketing, Legal, Commercial, and Accounts to enhance product and service delivery.
Executive (Customer Care)
Omaxe Ltd.
Mar 2009 - May 2010 (1 year 2 months)
Managed NRI care services, handled client queries across channels, coordinated with legal and accounts teams, and maintained daily reports to support registration and possession processes.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Planning and Management
Master of Business Administration, Marketing and Finance
Completed a postgraduate program in Marketing and Finance, finishing in 2009.
Delhi University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree with emphasis on commerce studies, graduated in 2007.
CCDPS High School
Higher Secondary, Commerce
Completed Higher Secondary education in commerce in 2004.
Holy Child School
High School
Completed high school education, graduating in 2002.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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