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Roopam Sharma

@roopamsharma

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Results-driven Client Relationship Manager with B2B expertise.

India

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What I'm looking for

I am looking for a role that values collaboration, innovation, and professional growth.

I am a results-driven Client Relationship Manager with a robust background in B2B client relationship management, office administration, and team leadership. My experience at Multibhashi Solutions has honed my ability to optimize operations through data-driven insights and root cause analysis. I am renowned for my excellent problem-solving skills and effective communication, which have significantly enhanced customer satisfaction.

Throughout my career, I have successfully managed and led teams, ensuring timely project delivery and maintaining transparency with clients. My strategic planning skills have allowed me to identify and allocate resources effectively, while my involvement in recruitment and training has contributed to the ongoing development of my team members. I am passionate about leveraging AI tools, including ChatGPT, to enhance business processes and communication.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager B2B

Current

Multibhashi Solutions Pvt. Ltd.

Nov 2019 - Present (5 years 7 months)

Results-driven Client Relationship Manager with expertise in managing B2B client interactions, leading language teams, and optimizing project workflows. Proven track record in performance management, strategic planning, and enhancing customer satisfaction through effective communication.

Customer Relationship Management Team Leadership Performance Management Strategic Planning Problem Solving Communication

Office Manager

KDSS (A Vendor of TATA company)

Feb 2017 - Oct 2019 (2 years 8 months)

Managed customer relations and complaints, coordinated with vendors, and optimized processes for customer service operations. Oversaw database management and ensured efficient resolution of offline complaints.

Customer Relations Management Vendor Management Database Management Process Optimization Communication Problem Solving Team Collaboration

Office Manager

MM Enterprises

Oct 2016 - Mar 2017 (5 months)

Collaborated with hiring managers to assess staffing needs and conducted candidate screenings. Maintained strong relationships with clients to ensure staffing goals were met.

Interview Coordination Communication Problem Solving

Sr. Customer Care Officer

Convergys India (P) Ltd.

Dec 2003 - Jun 2011 (7 years 6 months)

Provided exceptional customer service, resolved issues, and managed account-related queries. Led team initiatives and mentored new agents to enhance service quality.

Customer Service Account Management Team Leadership Communication Problem Solving Team Collaboration

HR Executive

Sulabh Consultancy Pvt. Ltd.

Jun 2003 - Dec 2003 (6 months)

Conducted candidate selection processes and maintained follow-ups to match candidates with client requirements effectively.

Matching Expertise Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Maharishi Dayanand University

Master of Business Administration, Human Resources

1999 - 2001

Completed a Master of Business Administration with a focus on Human Resources, gaining skills in management, organizational behavior, and strategic planning.