Seeking a fully remote role in business analysis, business operations, administration, data, systems or process improvement. Open to mid-level and senior roles where I can apply analytical thinking, problem-solving, organisation and attention to detail.
Looking for a job
Rukeya Mall
@rukeyamall
Founder of CoCo Africa Hub | Business Operations & Business Analysis | 17½ Yrs Corporate + 11+ Yrs Business Ownership
South AfricaWhat I'm looking for
I am a business operations and business analysis professional with 17½ years of corporate experience across banking, financial services, and consulting, complemented by experience leading business operations for CoCo Africa Hub.
My experience spans business analysis, data analysis, process improvement, systems, operational reporting, reconciliation, data quality, process documentation, and workflow optimisation. Today, I lead operations at CoCo Africa Hub, a business education and economic empowerment organisation, where I build the systems, processes and workflows that support its programmes and growth.
I enjoy work that requires analytical thinking, attention to detail, problem-solving, and improving how things work. I’m particularly interested in remote opportunities across business analysis, business operations, data, systems and process improvement.
Experience
Work history, roles, and key accomplishments
CH
Current
Founder & Programme Operations Lead
CoCo Africa Hub
Jan 2024 - Present (2 years 9 months)
Lead business operations for a digital business education and economic empowerment organisation, designing scalable operational systems and automating workflows.
Senior Operations Consultant (Lead)
Rukeya Mall OBM
Sep 2015 - Jan 2024 (8 years 4 months)
Served as a strategic operational partner to business owners, improving processes and building scalable systems. Audited operations, automated workflows across CRMs and business platforms, coordinated remote delivery and vendors, provided systems support, and developed SOPs and training materials to improve efficiency, accuracy and independent team performance.
IB
Senior Business Analyst (Senior Principal Consultant)
IQ Business
Feb 2014 - Aug 2014 (6 months)
Led business analysis and root cause investigations for the Front Arena trading system supporting ABSA's regulatory reporting to SARB, reducing system-generated errors by 50%.
RR
I.T. Business Analyst
Rand Merchant Bank (RMB)
Feb 2009 - Sep 2013 (4 years 7 months)
Led cross-border system implementation projects across multiple African countries, conducting business analysis and stakeholder engagement, and reduced operational incidents by 85%.
IS
Administrative Assistant
Investec Securities
Jan 2006 - Jan 2009 (3 years)
Provided administrative support to Portfolio Management, including operational reporting and reconciliation within a financial services environment.
FS
Business Development Officer and Client Service Executive
FirstRand Custodial Services
Jan 2002 - Jan 2006 (4 years)
Responsible for RFP management, client relationship management, and market reporting in a junior management role.
SB
Settlement Officer and Trade Matcher
Standard Corporate and Merchant Bank
Jan 1997 - Jan 2002 (5 years)
Responsible for trade settlements, trade matching, regulatory compliance, and operational risk management.
Education
Degrees, certifications, and relevant coursework
AA
AIIDEV Africa
Africa SDGs Mentorship & Opportunities Programme, Leadership and Mentorship
2026 -
Selected for a pan-African leadership and mentorship programme focused on advancing the UN Sustainable Development Goals.
UG
United People Global
Certificate of Completion with Distinction, Entrepreneurship
2026 - 2026
Grade: Distinction
Completed a global entrepreneurship programme focused on sustainable business growth, leadership and impact-driven enterprise development.
LA
LEAP Africa
Certificate of Completion, Entrepreneurship
2026 - 2026
Completed the Leadership Accelerator Programme in the Entrepreneurship Track.
ML
MANCOSA (Pty) Ltd
Bachelor of Commerce, IT Management (Informatics)
2014 - 2017
Grade: Cum Laude
Activities and societies: Bachelor of Commerce
Graduated Cum Laude with a Bachelor of Commerce in IT Management (Informatics).
FF
Faculty Training Institute (FTI)
Diploma in Business Analysis (IIBA), Business Analysis
2013 - 2013
Grade: Diploma
Activities and societies: Business Analysis
Completed a Diploma in Business Analysis (IIBA).
FF
Faculty Training Institute (FTI)
Certificate in Business Analysis (IIBA), Business Analysis
2012 - 2012
Grade: Certificate
Activities and societies: Business Analysis.
Completed a Certificate in Business Analysis (IIBA).
FS
Fred Norman Secondary School
Matric Certificate | Grade 12
1996 - 1996
Grade: 12
Full University Exemption
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Salary expectations
250k-750k ZAR
Social media
Job categories
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