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Nontobeko Khumalo

@nontobekokhumalo

Business Analyst at FNB who supported the migration of eight operational reports to Power BI and improved reporting accuracy.

South Africa

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What I'm looking for

I’m looking to contribute my business analysis, financial services, research, reporting and process improvement experience within Rand Water’s Strategy portfolio. I’m interested in supporting evidence-based business planning, performance analysis, business case development, governance reporting and strategic improvement initiatives while developing sector-specific expertise in the water industry.

At FNB, I gathered business requirements and translated stakeholder needs into functional specifications and process improvements. I also supported the migration of eight operational reports to Power BI, including data validation and user acceptance testing.

At WesBank, I improved collections turnaround times by 25% through workflow improvements, performance tracking, coaching and structured follow-up. I also managed a team of 15 recovery specialists.

At African Bank, I improved reporting accuracy by 15% through review controls, coaching and exception-management practices. My work included reconciliation, account analysis and operational risk support.

Most recently, at THE COCA-COLA COMPANY, I analysed operational and system-related issues, validated data and supported reporting and process documentation. I bring experience across business analysis, financial services, payments, collections and operational performance.

Experience

Work history, roles, and key accomplishments

Business Operations / Systems Support Specialist

The Coca-Cola Company

Mar 2025 - Jun 2026 (1 year 3 months)

Analysed operational and system-related issues to identify process inefficiencies and opportunities for improvement. Conducted data checks and validation to support accurate operational information and informed business decisions.

Data Validation Operational Reporting Process Improvement Stakeholder Engagement Risk Management Documentation

Business Analyst / Credit Analyst – Payments

First National Bank (FNB)

Mar 2021 - Jan 2025 (3 years 10 months)

Gathered and analysed business requirements, translating stakeholder needs into documented business requirements and functional specifications. Supported the migration of eight operational reports to Power BI, performing data validation and user acceptance testing.

Business Analysis Requirements Elicitation Functional Specifications Process Mapping Gap Analysis Power BI SQL Data Validation User Acceptance Testing Credit Analysis Risk Assessment Debicheck NAEDO CRM Dialer Systems Jira Confluence

Collections Team Leader – Collections and Recoveries

WesBank

Feb 2015 - Feb 2021 (6 years)

Managed a team of 15 recovery specialists, monitoring productivity and operational performance. Improved collections turnaround times by 25% through workflow improvements, performance tracking, coaching, and structured follow-up processes.

Team Leadership Collections Recoveries Performance Monitoring Workflow Improvement Coaching Risk Management Debicheck NAEDO Reporting

Team Leader – Reconciliation and Account Analysis

African Bank

Jan 2010 - Jan 2015 (5 years)

Managed reconciliation and account-analysis teams, supporting accurate financial information and reporting. Improved reporting accuracy by 15% through enhanced review controls, coaching, and exception-management practices.

Reconciliations Account Analysis Financial Reporting Exception Management Internal Controls Audit Readiness Team Leadership Process Improvement