Looking for a job

Rukayya Yusuf

@rukayyayusuf

Message

Product Manager at Haibrid Consultancy improving customer experience through service optimization and product strategy.

Nigeria

Message

At Haibrid Consultancy, I lead product strategy and customer experience initiatives to improve service delivery and client satisfaction. I coordinate remote cross-functional teams and use customer feedback to refine communications and customer journeys.

At Center for Community Development and Research Network (CCDRN), I developed knowledge management systems and optimized processes, increasing workflow efficiency by 30%. I’ve also supported customers at Haibrid Consultancy, responding to inquiries and resolving complaints across phone, email, and chat.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Haibrid Consultancy

Jan 2023 - Present (3 years 9 months)

Lead product strategy and customer experience initiatives to improve service delivery and client satisfaction. Manage remote cross-functional teams, design email communications using SendGrid, and monitor KPIs to ensure alignment with business goals.

Product Strategy Customer Experience Email Marketing Sendgrid Cross Functional Collaboration KPI Monitoring Remote Team Management Sprint Planning

Knowledge Management Officer

Center for Community Development and Research Network (CCDRN

Feb 2020 - Dec 2023 (3 years 10 months)

Developed and managed organizational knowledge management systems to improve information accessibility. Increased workflow efficiency by 30% and accelerated internal information sharing by 50% through structured knowledge frameworks.

Knowledge Management Process Optimization KPI Monitoring Project Management Employee Onboarding Remote Collaboration

Customer Support Representative

Haibrid Consultancy

Jan 2019 - Jan 2021 (2 years)

Responded to customer inquiries via phone, email, and chat while maintaining high service standards. Built empathetic client relationships, resolved complaints efficiently, and maintained accurate customer records using CRM tools.

Customer Support CRM Communication Skills Conflict Resolution Product Knowledge

Education

Degrees, certifications, and relevant coursework

ALT School

Product Management Certificate, Product Management

Product Management Certificate from ALT School, completed in 2025.

African Leadership Group

Virtual Assistant Program, Virtual Assistant

Virtual Assistant Program from African Leadership Group, completed in 2022.

Click on Kaduna Digital Skills Program

Programming & Tech, Programming & Tech

Programming & Tech program from Click on Kaduna Digital Skills Program, completed in 2019.

IBM

Certifications, Artificial Intelligence, Cybersecurity, Data Science & Analytics, Blockchain, IBM Cloud, Internet of Things

Certifications in Artificial Intelligence, Cybersecurity, Data Science & Analytics, Blockchain, IBM Cloud, and Internet of Things from IBM, completed in 2019.